Bindu Bhatt

BINDU BHATT Contact: - ~ E-Mail:--Skype id- bindu1550 Paypal Id :-DOB : 15/12/1986 Address : A 303 Ideal Enclave Bldg3 Ramdev Park Lane Near Orange Hospital Mira Road East India 401107 SUMMARY As an MBA qualified Executive Assistant with 12+ year of experiences in managing complex calendars and coordinating travel arrangements, oversee administrative tasks, and act as the primary point of contact for the CEO. My exceptional organizational, communication, and problem-solving skills is my strength it has likely allowed me to contribute significantly to the success of the CEO and the organization as a whole. I played a crucial role in implementing and managing projects, analyzing data, creating reports, and building relationships with key stakeholders. I do have experience in event planning, budgeting, market research, real estate, obtaining data, extracting data and managing confidential information. Technical Skills:  Google Suite (Email, Calendar, Sheets, Drive) Dropbox,Docusign, Adobe  Calendly  Social Media Management (Facebook, Instagram, Tik Tok, Pinterest, LinkedIn) Canva    MS office & Advance Excel  Time Doctor, Hubstaff  Zoho mail  Dialpad Docs,  Slack, Zoom, Google Meet,Skype,Telegram,Viber, Whatsapp,Zendesk  Salesforce, Zoho, Microsoft Dynamics 365, ActiveCampaign, Asana, Kajabi, Hubspot, Jira  Microsoft team Loom  Helium-10  Outlook  Short Term Rental VA   Khoros, Sprinklr, Zoho Social, Hoot suite, Brand Watch, Sprout Social, Splunk  Infusion soft  Jungle Scout  QuickBooks, Fresh book  Airtable  8x8 Work  RemotePc.com  Tik Tok, FB, Twitter, Instagram, YouTube, Meta LinkedIn etc.  Monday.com  Convert pdf to word  Retype documents  Administrative support  List Builder  Time Management  Relationship Building  Community Relations Core Competencies:  Organizing Skills  Communication skills    Updating Database Scheduling appointments Article/Content Writing  Making News Reports  Responding to phones & emails  Customer Service/Lead Generation  Research ( Event, Product, Company, Lead or Content)  Product and Content Uploading  Making Presentation  Proof Reading  Data analyzing  Data entry  Data Collection  Multiple Project Management  Personal Assistance  Office Management  Customer Support   Schedule Management Brand or Social Media Monitoring  File Maintenance  Chat or Content Moderator  Customer Loyalty  Document Preparation  Product and Web Researcher  Typing speed of 35wpm with at least 85% accuracy PROFESSIONAL SUMMARY Allstate Insurance (Dec 2021 – Present) Designation: Executive Assistant to Principal (CEO) (Remote)  Establish customer relationships and follow up with customers, as needed.  Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility,         coverage, policy changes, transfers, claim submissions, and billing clarification. Use a customer-focused, needs-based review process to educate customers about insurance options. Reviews and updates insurance policies for clients on a regular basis to ensure accuracy and efficiency when filing a claim Coordinating with insurance agents to help clients select appropriate coverage for their needs Guaranteeing that all insurance certificates are compliant with applicable statutes and regulations Filing official insurance-related paperwork such as claims and any other insurance documents that are brought forth to the insurance director Coordinating with insurance agents to help clients select appropriate coverage for their needs Monitoring claims payments to ensure that they are accurate and made in a timely manner By using RemotePc application USA server was used, by using 8*8 work a communications application with voice, video, chat, and web conferencing we connect with client and team members and this are the following company that I was dealing with Bamboo insurance, insurance card, pacific specialty, mycoverageinfo.com , California fair plan, North Light specialty, American Modern Insurance, Safelite insurance. Nortan Facility Management (June 2018 to Dec 2021) Designation: Executive Assistant to CEO (Remote)  Screen and direct phone calls and distribute correspondence  Works closely and effectively with the CEO to keep him/her well informed of upcoming commitments and responsibilities, following up appropriately       Prepare internal and external corporate documents for team members and industry partners  Company/Business Research: Explore and obtain information like industrial updates, competitors, market reports, financial/annual reports and transform it into accessible format.  Products Research: Collect relevant data from sources like technical specs, market trends, consumer feedback/ratings, general pricing trends product categories, Product images, Product descriptions, and Product specifications etc.  Compare and Updating Existing Mailing List and Database: Explore online resources for comparing, and updating existing mailing list or database in a spreadsheet and pulling information if it matches given criteria like email, phone numbers etc.  Events Research: Explore online resources to obtain details related to trade shows, seminars, exhibitions, events, webinars, etc.  Brand Monitoring: Monitor brand’s reputation in the market by regularly tracking online content, social media conversations, web pages, forums, and other coverage related to the brand’s name and provide insights to enhance its visibility across digital touch points using Khoros, Sprinklr, Zoho Social, Hoot suite, Brand Watch, Sprout Social tool. Knowledge of and professional experience with the major social media platforms: Tik Tok, FB, Twitter, Instagram, YouTube, etc. Maintains discretion and confidentiality in relationships with all board members Prepare and send out e-mail newsletters, schedule meeting and make travel arrangements Experience managing an Executive's Calendar and Executive Email Help CEO with their administrative work and also Provide ad-hock support i.e. event management support as requested. Lead or Contact Research: fetching information like professional profiles, contact details like names, address, phone numbers & email ids and resumes, through LinkedIn, Twitter, Company Website, Zoom Info, Facebook, Twitter, Open sources and also using email format. Sydney Property Realtors Designation: Real Estate Virtual Assistant (Short Term Rental) (May 2016– June 2018)  Answering 15 to 20 mails on daily basis by using our CRM called “Property Tree “  Preparing Residential Lease agreement using Buildium software (property management software).  Take Phone Calls or Text Messages from Tenants for Repairs and ask them to provide pictures of things that need Repairs also ask them to provide pictures once the Contractor has completed repairs  Contact existing Tenants who are behind on Rent to pay ASAP Post Repair/Make Ready jobs Thumbtack along with Pictures (if possible) and get multiple quotes from Contractors. Reach out to Contractor who offers the Best Quote with details around Tenant contact information or Lockbox code to coordinate access to the property   60 days before the Lease Terminates, determine the current Rental Rate in that area using Zillow and Rentometer comparable and then Contact the Tenant to either offer a Lease Extension with new Rent Rate or Terminate the Lease  List the Property on websites like Zillow & Apartment.com  Respond to Messages/Emails from Prospective Tenants asking for information about the Property, Lease Terms (Rent/Deposit/Duration), Move In Date, Tenant responsibilities  Send Application Forms to Prospective Tenants and collect completed Application Forms  Send Move In Checklist to Tenants at the time of Move In. Post Move out using Pictures from an Onsite person, prepare a list of items which aredamages caused by the Tenant  Creating and optimizing listings, Communicate with guests via chat support and email, Coordinating guests, house rules, check-in instructions, Managing your booking calendar, Price update and customization, Reservation and financial reports on Spreadsheets, Coordinating with cleaning and emergency maintenance, Handling disputes, Respond to reviews, Creating house rules, Answering the VoIP phone and dealing with guest calls, Creating manual bookings, Coordinating early check-ins and later checkouts Peerless Software Pvt. Ltd. (Intouch Solution) (May 2012 – May 2016) Designation: Executive Assistant to CEO (Remote)  Scheduled travel and transportation arrangements also provide customer service as first point of contact  Prepared information needed for meetings or interviews by independently researching information useful for the VP or Staff members  Schedule and at times run meetings based on various business aspects  Social Media Monitoring by settling disputes, remove posts that are offensive for brand or those that break forum rules and put posts into their               rightful categories. Performed Email Outreach, making SOP, Knowledge Management. Making Sales Presentation and Research Report Inputting data entry& typing memos, letters, reports & charts Coordinated and organized meetings (on and off site), conference calls and video conferences. This included preparation and distribution of notices, agendas, and information packets along with meeting minutes. Having knowledge and experiences in 3rdparty social media monitoring & analytical tools i.e. Hoot suite, Sprout Social, Brand watch Managing sales teams and maintaining sales operations by achieving Sales target with team work Internet research to identify key companies and contacts for sales Help CEO with their administrative work. Prepare spreadsheets and keep online records. Resolve customer issues and answer questions on chat Provide real-time customer support. Handle multiple chats at a time Provided outstanding customer service, data entry, and processed orders for multiple clients exceeding all customer service expectations. Coordinate online with customers, either collecting or offering them information through a web-based chat program or via e-mail. Verify entered customer and account data by reviewing, correcting, deleting, or reentering data; combining data from both systems when account information is incomplete; purging files to eliminate duplication of data. Secure information by completing data base backups. Maintain customer confidence and protects operations by keeping information confidential. Contribute to team effort by accomplishing related results as needed. Holiday Inn (April 2010 – April 2012) Designation: Executive Assistant to CEO (Remote)  Manage sensitive matters with a high level of confidentiality and discretion especially decisions directly impacting the global operations of the company.  Sustain a daily calendar of meetings and events.  Prepare Word, Excel, PowerPoint presentations, agendas, reports, special projects and other documents in support of objectives for the organization.  Arrange travel and accommodations for executives. Prepare expense reports.  Screen incoming telephone calls; take and deliver accurate messages; respond to requests by gathering and providing information and referring non-routine         calls to the appropriate staff. Excellent communication and time management skills; proven ability to meet deadlines. Ability to function well in a high-paced environment; performs additional duties as assigned by executives. Draft and prepare correspondence for internal announcements, board meetings, and organizations that the executive is involved with Manage the Executive's contacts Assist in preparing and managing presentations and decks. Be responsive to emails/texts/phone calls, with contact outside normal business hours Use discretion, confidentiality, and good judgment to handle C-Level matters. Represent the company and the Executive in a positive light through great follow-through skills and sound judgment. SUMMARY M.B.A. B.A H.S.C June - 2012 May - 2009 May - 2005 Mumbai University Mumbai University Maharashtra Board, Mumbai 70.00% 56.66% 50.00%