Bipul Sandhu

Bipul Sandhu Mobile: - Email:- OBJECTIVE Seeking a position of leadership to utilize my skills, sharpen them and widen my experience by being a part of a progressive and leading IT company. TECHNICAL SKILLS:- SOFTWARE TESTING Testing Tool: HP ALM, Bugzilla. Testing Level: Component, Module, Integration and System Testing. Testing Technique: Black Box, Regression, Compatibility and Ad-hoc Testing. PROFESSIONAL EXPERIENCE SUMMARY Total of 6 years and 9 months experience in various roles and domains. 3 years and 3 months of experience in Software Testing with good understanding of entire SDLC and well versed with Software Test Life Cycle and Defect Life Cycle process. Main area of expertise has been Manual Testing (Functional Testing, Regression Testing and User Acceptance Testing) and Quality Assurance of web based, mainframe and desktop standalone applications in the domain of Wealth Management Technology. Worked as QA Test Lead to handle an array of applications and managing Team members to achieve testing timelines. Experience in Defect management and Bug Reporting using HP ALM (QC) and Bugzilla. Other experiences: Worked as Quality Analyst to audit and maintain error logs and provide feedback and training for 1 year 3 months. Handled a team as Supervisor with E2E support with problem solutions, team management and performance improvement for 9 months. A dynamic professional with experience in Customer Service and Technical support including Troubleshooting Software & Hardware issues of Notebooks. Thorough knowledge of Antivirus and varied Malwares in operating systems. Extensive knowledge of Telstra activation domain of PSTN & ADSL services, Infrastructure upgrades, Network Evaluation, Network Design. PROFESSIONAL EXPERIENCE Organization Name Designation Duration Tata Consultancy Services Business Process Lead, Sr. Process Associate, Process Associate August 2011 – November 2016 Sutherland Global Services Technical Support Executive October 2007 – August 2008 Wipro BPO Technical Support Executive December 2006 – October 2007 KEY RESPONSIBILITIES Module Lead for mainframe and web applications. Managed a team to make sure testing is processed as per proper guidelines and completed within timelines. Review Business Requirements and Use cases to understand testing requirements & Gap Analysis. Requirement mapping by Traceability Matrix. Test Data Preparation for functional execution. Writing Test cases for Unit level, Functional level. Exhaustive Unit level, Integration and Regression testing of all modules. Analysing Test Results and Bug Reporting using QC. Prepare and send out daily as well as weekly status reports. Prepare and send out weekly dashboard for the LOB. Conducting application transition for new joiners. PROFESSIONAL PROJECT SUMMARY PROJECT PROFILES Project Name: TOPS PPS Extension Client: Canadian Imperial Bank of Commerce (CIBC) Testing Type: Manual Testing Role: QA Lead Domain: Wealth Management Technology Description: New Fund of Funds Portfolios were introduced to the existing Personal Portfolio Services. An extensive testing was undertaken from adding the funds to the applications to making sure all the system modules are functioning as expected with the newly introduced funds. Frontend web application as well as Backend mainframe application was tested. Project Name: TOPS Pirel Printing Upgrade Client: Canadian Imperial Bank of Commerce (CIBC) Testing Type: Manual Testing Role: QA Lead Domain: Wealth Management Technology Description: Frontend cheque printing application which interfaces with backend mainframe application was upgraded to provide newer cheque sampling and fixing existing bugs to the web application. Project Name: TOPS Maintenance release Client: Canadian Imperial Bank of Commerce (CIBC) Testing Type: Manual Testing Role: QA Lead Domain: Wealth Management Technology Description: Worked in numerous monthly maintenance releases of Mutual fund and Portfolio based mainframe application. Tickets included new functionality added to the system or enhancement to the existing functions. Project Name: TOPS Ad-hoc Production Fixes Client: Canadian Imperial Bank of Commerce (CIBC) Testing Type: Manual Testing Role: QA Lead Domain: Wealth Management Technology Description: Ad-hoc Production fixes were provided which required urgent planning and execution which mostly included fixes to the existing modules and had timelines of less than 2 weeks for E2E Testing. Project Name: Pooled Funds Client: Canadian Imperial Bank of Commerce (CIBC) Testing Type: Manual Testing Role: QA Analyst Domain: Wealth Management Technology Description: Worked in monthly maintenance release of Pooled fund based web application. Tickets included new funds added to the system or enhancement to the existing functions. Project Name: PPS Online, Mutual Fund Online Client: Canadian Imperial Bank of Commerce (CIBC) Testing Type: Manual Testing Role: QA Analyst Domain: Wealth Management Technology Description: Worked in numerous monthly maintenance releases and Ad-hoc tickets of PPS Online and Mutual fund Online web application. Tickets included new functionality added to the system or enhancement to the existing functions. Project Name: Virtual Desktop Infrastructure (VDI) Implementation Client: Canadian Imperial Bank of Commerce (CIBC) Testing Type: Manual Testing Role: QA Lead Domain: Wealth Management Technology Description: Performed E2E compatibility testing on VDI which included testing all applications (Web, Desktop and Mainframe) for CIBC Asset Management LOB before implementation to all users. Project Name: Legacy ForPro based applications Client: Canadian Imperial Bank of Commerce (CIBC) Testing Type: Manual Testing Role: QA Lead Domain: Wealth Management Technology Description: Performed regression testing and password compliance testing on legacy FoxPro based applications to make sure it is compliant with current standards. Project Name:Customer Service Delivery 2.2 (Field Delivery) Client:Telstra Role:Quality Analyst Domain: Telecom Duration: August 2011 – September 2013 Description: Worked as Quality Analyst to detect and maintain error logs by auditing and provide feedback and training. Handled a team of 10 as Supervisor with E2E support with solutions, team management and performance improvement for more than a year and moved to Quality Assurance. Associated as Network Evaluator and Designer for Infrastructure upgrades of Copper Solutions for Telstra Australia. Creating and Evaluating Cost Effective Solutions for customers in liaison with Overseas Support Teams. Assess Commercial designs provided by Clients’ External Contractors and decide on the feasibility of the plan. Project Name:Virus & Spyware Removal Support Client:Symantec Role:Technical Support Executive Domain: IT Software Solutions Duration: October 2007 – August 2008 Description: Providing Premium Service to Overseas Customers. Provide remote assistance to customers to diagnose and solve varied Virus & Malware issues, software malfunctions and security threats. Educating & training customers on the know-how of Virus Infections and sharing knowledge on the preventive measures that could be adopted. Participated in the Testing of newer editions of Norton Products before release. Received appreciation emails from Clients and Senior Management providing customer delight and team spirit. Provided Customer Delight and achieved 100% C-SAT (Customer Satisfaction) Scores. Project Name:Notebook Technical Support Client:Dell Role:Technical Support Executive Domain: Hardware & Software Solutions Duration: December 2006 – October 2007 Description: Supporting Overseas Customers with Hardware and Software Solutions Including troubleshooting. Complete understanding of Notebook mechanics. Create Knowledge base of solutions with internal stakeholders. Provided Customer Delight and achieved 100% Customer Satisfaction Scores. Awarded Appreciation certificates for being Best in Training, and in the Best Performing Team for the Quarter. EDUCATIONAL QUALIFICATIONS Course Institute Passing Year Grade B.Sc IT Kuvempu University 2012 B XII D.B.M.S Career Academy (Jamshedpur) 2006 2nd Class X D.B.M.S Career Academy (Jamshedpur) 2004 1St Class PERSONAL INFORMATION Address: - Flat No.210, C-Wing, Sai Chitra C.H.S, Plot No.23, Sector – 8, Charkop, Kandivali (W), Mumbai – 400067. Date of Birth: - 28th January, 1988 Gender: - Male Marital Status: - Single Passport No: - L-