Blanche N. Tiu

BLANCHE N. TIU Cebu City, Philippines-- Value Statement: Engage in a career as a virtual professional and client-focused environment with exceptional customer service skills Summary of Qualifications: Being in the Business Process Outsource industry for 7 years as a Customer Service Professional has sharpened my administrative, interpersonal, organizational, and analytical skills. 1. As a Mentor, I always make sure to provide constructive feedback to my mentee, guide them and ensure that they understand the process. I was able to practice my leadership and interpersonal skills. 2. As an Employee Screening Services Specialist, I successfully set up accounts in healthcare facilities for our clients in the different US States. With my good organizational skills, I was able to work effectively with our clients. 3. As a Customer Service Professional, I have encountered and handled hundreds of issues and provided options and resolutions to their concerns. I have developed strong problem resolution and administrative skills. 4. As a General Virtual Professional, I am responsible in assisting my clients’ business by helping them with their daily administrative tasks and other tasks that are assigned to me. Professional Experience September 2021 - Present MyOutDesk, LLC Sacramento, CA General Virtual Professional I am responsible for the overall administrative tasks the client’s leasing company. Prepare, update and process lease forms, email management, data entry and other tasks assigned to me. PROGRAMS & TOOLS USED: Gmail, Microsoft Excel, Word, Adobe PDF Converter, Google, Google Drive, Google Voice, Zoom, AppFolio, DocuSign, Zillow, Tenant Turner, Medtel Communications, Google Chat, YouTube, Facebook, IG, TikTok Samples: Due to company’s confidentiality and security purposes, no sample copies of files stored November 2019 - August 2021 Medcor, Inc. - Philippines Branch Cebu City, Philippines Employee Screening Services Specialist I am responsible for clients' account set-up for Occupational Health and Urgent Care Facilities for their post-accident and pre-employment drug screens to Injury Triage. And provide excellent customer service to our clients. I am also responsible for the inbound, outbound phone and email support. Updates database and creates daily weekly and monthly status reports for our clients. Upholds client confidentiality and data privacy, and strong adherence to the HIPAA guidelines. PROGRAMS & TOOLS USED: Microsoft Excel, Word, PDF Converter, Google, and Microsoft Outlook Samples: Due to company’s confidentiality and security purposes, no sample copies of files stored May 2018 - September 2019 Higher Growth Outsourcing, Philippines, Inc. Cebu City, Philippines Customer Engagement Specialist Responsible for inbound and outbound phone support and provided exceptional customer service to clients Responsible for booking events such as birthday parties, company team buildings, and school events, and processing of payments, refunds and discounts PROGRAMS & TOOLS USED: Microsoft Excel, Word, Slack and Microsoft Outlook (mailbox) Samples: Due to company’s confidentiality and security purposes, no sample copies of files stored October 2013 - September 2014 EXL Philippines, Inc. Cebu City, Philippines Customer Service Professional Responsible for inbound phone support, handled customer inquiries regarding their medical insurance claim status and provided excellent customer service. PROGRAMS & TOOLS USED: Microsoft Excel, Word, Google and Microsoft Outlook (mailbox) Samples: Due to company’s confidentiality and security purposes, no sample copies of files stored January 2012 - June 2013 Author Solutions Philippines, Inc. Cebu City, Philippines Customer Service Representative Responsible for the after-sales customer support for authors Provided excellent customer service to authors PROGRAMS & TOOLS USED: Client specific tools Samples: Due to company’s confidentiality and security purposes, no sample copies of files stored February 2010 - June 2011 Sykes Asia Cebu City, Philippines Technical Support Representative Responsible for inbound phone and email support Assisted customers with technical problems with their internet service. Provided effective step-by-step solutions PROGRAMS & TOOLS USED: Samples: Due to company’s confidentiality and security purposes, no sample copies of files stored October 2006 - January 2008 People Support Philippines, Inc. Cebu City, Philippines Customer Service Representative Assisted bank customers with their pre-approved credit card application Developed data entry skills Honed interpersonal, customer-oriented and leadership skills Mentored new agents and monitor the mentees call quality and call handling skills PROGRAMS & TOOLS USED: Samples: Due to company’s confidentiality and security purposes, no sample copies of files stored Relevant Training: General Admin Virtual Assistant - Training Knowledge Buyer and seller real estate practices including documentation per transaction type. Acquisition and liquidation of Bank Owned property Bank qualifications/approval for Short Sale, Real Estate Owned properties MLS property search and listing process including legal property description requirements Offer preparation; basic forms and terms and conditions within contracts Transaction Coordination timeline, pertinent documents required for sale and escrow Blog research and writing Maintaining real estate social media accounts Education Asian College of Technology - Undergraduate - Bachelor of Science in Information Technology Southwestern University 1998 – 2002 Undergraduate - Bachelor of Science in Psychology University of Southern Philippines (Mabini Campus) 1994 – 1998 Highschool Cebu State College (Cebu Normal University) 1988 – 1994 Elementary