Blessing Anyadike

NKEIRUKA BLESSING ANYADIKE 27 Alfred Williams Street, Iju Ishaga, Lagos State.-. PROFILE: An effective, resourceful and ambitious individual looking to take on any challenging position to further my career to attain professional distinction and proficiency while contributing the best of my knowledge to achieve organizational objectives. SKILLS ⚫ Customer service oriented ⚫ Good organizational skills ⚫ Strong analytic and numerical skills ⚫ Data entry and typing skills ⚫ Good verbal & written communication skills. ⚫ Keen attention to detail ⚫ Assertive and self-driven ⚫ Tech Savvy Software Microsoft Office, Azure, and outlook CRM support tools (Zendesk, Hubspot, Intercom, Slack) Dynamic 365 Google suite Tally Erp9 (Accounting software) WORK HISTORY Customer Relationship Officer PALMPAY (Fintech) Jan. 2022 – Till date ⚫ Helps to resolve issues while providing clear communication to the client ⚫ Responding to queries, complaints, and requests from clients via telephone and social media. ⚫ Maintaining records of all contacts with customers using CRM system. ⚫ Maintaining proactive, regular contact with customers to promote relationships. Call Center Agent Outcess Solutions Nigeria Limited Ikeja, Lagos State. Mar. 2021– Nov. 2021 ⚫ Handled telephone calls, kept records of interactions and comments. ⚫ Followed call center scripts when handling different topics. ⚫ Identified customers’ needs clarify information and provide solutions. ⚫ Give customers information about products/services Inventory Clerk Gescof Nigeria Limited Owerri, Imo State. Feb. 2018– Jun. 2020 ⚫ Accepted delivered packages, verified products and checked delivery totals to keep system records current and accurate. ⚫ Communicated with customers via phone and email to confirm deliveries and respond to inquiries. ⚫ Kept all documentation and records accurate and up to date with the latest data to prevent errors in processing or delivery. ⚫ Created spreadsheets using Microsoft excel for daily, weekly and monthly reports. IT Support Officer (Intern) Nigerian Engineering Works (NEWCLIME), Port- Harcourt, Rivers State. Jun. 2014 –Dec. 2014 ⚫ Worked closely with the IT support officer to configure hardware, devices and software to set up workstations for employees. ⚫ Assisted IT team to install, modify and repair software and hardware to resolve technical issues. EDUCATION- Mathematics(B.Tech) Federal University of Technology, Owerri, Imo state- SSCE University of Nigeria Demonstration Secondary School. Aba, Abia State. INTEREST ✓ Research ✓ Solving Puzzles REFEREES Mr. Igwe Anthony C/o Frieslandcampina Nigeria Plc 7b Acme Road Ogba Industrial Estate Ikeja Lagos. Tel:-. Mrs. Precious Otuka 3 Azikiwe Street Mile 2 Diobu Portharcourt Tel:-.