Bonnie Hill B. Malayas

I provide expert assistance in Email and Live Chat support.

• Your company can rely on my excellent in English written with strong customer service orientation, exemplary problem-solving skills, and a fast, proactive learner’s attitude.

• You can assure that I can give you an excellent and delightful customer service through email and live chat support across different brands and products.

• You can depend on me by communicating with various colleagues and managers to ensure customer issues are resolved appropriately.

• You will not have a burden because I'm a fast learner, easy to adapt to understand company policies and procedures and know when to escalate and de-escalate customer service related issues.

• You will have peace of mind by me delivering tasks and projects as assigned.

Tools that I'm familiar and using:

• Salesforce, Zoom, Sococo, Gmail for Business.

• Project management, checklist, boost productivity, time management & eliminating

 work distraction like Trello, Evernote, Dropbox, and Rescue Time.

• MS Word, Excel, Powerpoint, Outlook, Google Docs, Sheets,

 Forms, Gmail, and Calendar.

• Email management, organizing email by applying a label, filter, archive, and email

 automation.

You can check out samples of my work in my portfolio.

I have a flexible schedule, part time or full time and I'm available for a new project anytime. I truly respect deadline and my goal is to be part of your success and help you meet your business goals.

If you think were the best fit for your business, please connect with me and I'm looking forward to working with you.