Bosco Manuel Fernandes
Email:-ca.linkedin.com/in/bosco-fernandes
HIGHLIGHTS OF SKILLS AND QUALIFICATIONS
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Project Management Professional- PMP Certification Training –SimpliLearn–October 2017
Strong background in Business Management, Logistics Management, Analysis,
Operations Management, Customer Service with over 5 years of experience in Logistics,
Customer Service.
Team player with proven leadership, excellent communication and interpersonal skills in
presentations, delivering results and process improvement.
Demonstrated ability to effectively manage and enhance performance indicators,
including multi-tasking efficiently.
Result Oriented, focused and hardworking; able to troubleshoot complex problems and
get the job done on time.
Adept at managing multiple, diverse tasks simultaneously; work well under pressure and
meet deadlines.
Quick Learner and an analytical self-starter with a strong attention to detail and the
ability to bring order to chaos.
Able to use strong technical background Ex: MS Office, SAP, like Excel
(Vlookups/Pivots/Hlookups), PowerPoint presentations, Word to analyze complex
processes and develop innovative solutions to challenges.
Graduate of Food Safety Management Training Program from Food Processing Human
Resources Council (FPHRC).
PROFESSIONAL EXPERIENCE
Ocean Import Operations
Manitoulin Global Forwarding
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Offering customer service for consolidation services , sea and road, ensuring costeffective and secure solutions to small shippers who have insufficient cargo to require
their own dedicated units; coordinating with customers and brokers for clearance and
delivery.
Daily interaction with overseas agents and customers.
Team Leader Import Operations
Maersk Line - Karachi Pakistan
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Sep 2017 – Present
2013 – Aug 2017
Oversees management and performance of Operational activities within the Cluster.
Accountable for empty container management related to cargo/container and reporting.
Ensures updating of all relevant SOPs, coordinate and conduct regular process audit in
order to eliminate any issues with regards to pilferage and security challenges.
Managing training and control of all carrier haulage activities and to monitor KPIs (key
performance indicators) and appraise vendor performance on regular basis including a
consistent 90% plus benchmark.
Rectifies any issues with regards to transporter billing and invoicing and verifies vendors
and terminal invoices and ensures timely payments.
Ensures all reporting is carried out in a timely manner updating the respective desk on
the status of their shipments/containers.
Bosco Manuel Fernandes
Email:-ca.linkedin.com/in/bosco-fernandes
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Assists the Manager of Operations with day to day operational activities and projects as
and when assigned and resolving customer issues.
Operations Specialist
Maersk Line- Karachi Pakistan
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Ensured all the containers are cleared in accordance with the contract requirements.
Drove cluster performance and aligned priorities with focus on the following main areas
Cost Control Management Activities
Business Data Management/Invoicing
Special Projects/Reporting and co-ordination with all stakeholders.
Received Certificate of Achievement from customer for outstanding contribution in
clearance of congestion from port and ensured timely delivery of containers.
Improved and enhanced the process of clearance from port more efficiently with a
reduction to 10 days instead of 15 days by optimizing and reducing process duplications.
Was responsible for Invoices Clearance and co-ordination with consignee and booking
offices and ensured RDD (Required Delivery Date) is met.
Implemented containers’ seals reconciliation process reducing mismatches.
Cost Analyst
Maersk Line- Karachi Pakistan
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Oversaw overall cost reporting and generation of invoices and system analysis using
SAP.
Handled longstanding reporting which required empty containers evacuation from
different holding yards.
Managed reports generation and rebilling to customer to generate longstanding
accruals.
Participated in SAP training for Maersk to get a know-how of the basics.
Discussed vendor issues pertaining to invoices and statement of accounts, by
simplifying and including an hourly method for calculating detention.
Audited invoices submitted by vendors.
EDUCATION
Master in Business Administration
2011 - 2012
SZABIST, Karachi, Pakistan
Recognized by University of Toronto and equivalent to a 2 years Master’s Degree.
Bachelor in Business Administration
2007 - 2010
University of Karachi, Pakistan
Recognized by University of Toronto and equivalent to a 4 years Bachelor’s Degree.
