Boyan Angelov

Black Belt Continuous Improvement \ Project Management\ Process improvement \ Customer Support \Business Process Outsourcing (BPO)\

Strong Technical IT background\

I have over 15 years working experience in the Customer Support , Business Process Outsourcing (BPO) and Computer Software industries.

Below I summarize what I could offer based on my past and current professional experience:

·    Continuous Improvement Program Management experience

·     3+ years of experience in Global Support Product Management, supervising and ensuring Hewlett Packard \HPE\ MicroFocus Support personnel have the tools and processes needed to run the business smoothly

·     Process improvement & Process Excellence

·     Successful Black Belt , Green Belt and Project Management certifications from Hewlett Packard and Acuity Institute

·     Data Mining and deriving meaningful solutions based on findings – Minitab, Excel

·     12+ years’ experience as a Technical Support consultant which involve technical understanding of numerous technologies – MS SQL, Oracle, Windows, Linux etc. – Named engineer and single point of contact for accounts including Vodafone, Volvo Cars, Standard Bank and others.