BRENDA BOLAÑOS
VIRTUAL ASSISTANT | CUSTOMER SERVICE
| ADMIN ASSISTANT
PERSONAL OVERVIEW
CONTACT ME AT
Home Address: Sharjah, U.A.E-linkedin.com/in/iambrendabolanos
brenda.bolanos_1
https://bit.ly/brendabolanos
TOP SKILLS
Virtual Assistant
Customer Service
MS Office (Excel, Word,
PowerPoint), Google Doc & Sheet,
Gmail and Outlook
Project Management Tools
(Trello & Asana)
Canva, Kartra & Shopify
Manage Social Media Post
Knowledge in using Yelp.com,
Google My Business, Infusion
and Bing Places for Business.
AREA OF EXPERTISE
Customer Service
Problem-solving
System Evaluation and
Technical Support
Data Analysis and Data
Management
I am a Virtual Assistant, who has expertise in Customer Service,
Administrator, Sales and Product Research. I have a clear
understanding of the needs of the clients. and always delivering
quality results on time is my main priority. My goal is to help every
E-commerce Business owner to achieve a remarkable online
presence by using the latest Internet tools and strategies.
WORK EXPERIENCE
Virtual Assist
Freelance | Nov 2020 - Present
Managing schedules for Facebook & Instagram accounts post
using Later.com, Facebook Business Management or Buffer .
Responds in all inquiries, orders and complaints from social
media and emails.
Manage uploading images, updating new client, holiday timings
on Yelp.com, Bingplacces.com and Google MyBusiness.
Responsible for editing images using Canva, copying content,
website set up on Shopify or Kartra.
Handle, prepare and generate reports and invoices.
Customer Relationship Management (CRM) Administrator
Rotana Hotel Management Corporation | Jan 2012 - Feb 2021
Manage overall administration, support, customization, and
configuration of system.
Acted swiftly and sustaining all necessary action for guest
satisfaction.
Maintained overall Database, update latest promotions on the
system.
Technical support diagnosing and resolving problems.
Prepare invoicing and revenue report
Guest Experience Coordinator | Guest Service Team
Leader | Front Desk Agent | Lobby Ambassador
Virtual Assistant (VA)
VABootcamp | April 2021
Media Rotana Hotel, Dubai UAE | Jan 2012 - Jan 2019
Coached and mentored new joiners and existing colleagues.
Corresponded politely but firmly with demanding customers.
Managing weekly schedule and making sure enough man to
run the operation.
Arranging transportation, airline and tour bookings.
E-Commerce
e-Marketing Institute | June 2020
Office Administrator / Ticketing Cashier
CERTIFICATES
Social Media Marketing
e-Marketing Institute | June 2020
Financial Management
International Business Management
Institute | May 2020
AWARDS & TRAININGS
Customer Service Skills Training
Program, SM Cinema (2010)
Excellence in Proper Credit Card
Acceptance Workshop, SM
Cinema (2009)
SM Cinema Muntinlupa, Philippines | Oct 2007 - Jun 2011
Performed general office administrator duties and errands.
Compiled and organized all documents and confidential files
Optimized inventory by monitoring for product shortages and
ensuring efficient service usage.
Delivered exceptional customer service and achieved
satisfaction.
EDUCATIONAL
Associate in Computer Technology
IETI College of Science and Technology | Jun 2005-July 2007
