Brenda Rosero

Block 16-A phase 2, con. Grande Naga City 4400 --ROSERO, BRENDA J. Objective Customer service representative, sales and call center specialist with 4 years of experience seeking for full time customer sales and service associate. Skills & Abilities Languages & Level: Proficient in the English Language, Tagalog and Bikol Computer Skills: Well verse in Microsoft Word, Microsoft Excel and PowerPoint Can work with minimal supervision; quick-learner Experience CUSTOMER SERVICE Associate, concentrix - naga August 2014 – Feb 2015 (Seasonal) Handling incoming calls from our Sears customers when it comes to their appliances, car parts, electronics, gadgets, furniture etc. they purchased by providing proper and right resolution to achieve customer’s trust and satisfaction Data Entry/Email Handling, VA/Administrative Task (Upwork)- Odesk February, 2013-June 2014 customer service associate, sutherland global services - pili October 2012 – January 2013 (Seasonal) Handling incoming calls from our H&R Block customers helping them to resolve their concerns when it comes to paying their taxes and getting their tax refunds by providing proper and right resolutions to achieve customer’s trust and satisfaction Quality Assistant (LSU Department), panasonic communication philippines corporation- laguna September 2010 – January 2012 Mounting screws for the mainframe of a photocopy machine and a projected quota we need to target in a day Hysonic Philippines IT Park Calamba Laguna March 2009 – July 2010 Education TERTIARY universidad de sta. isabel – naga city – bachelor of science in food servcie and institutional managament 2008 – 2011 (Undergraduate) ateneo de naga university – naga city – bachelor of science in business ad. 2001 - 2004 SECONDARY naga hope christian high school – naga city 1998 – 2000 University of Nueva Caceres high school – naga city 1996 – 1998 PRIMARY jose rizal elementary school – naga city 1990 – 1996 Communication Attended an English Proficiency Program – Naga City March- April, 2012 Enhancing skills to better understand and well communicate using English language to other people overseas accomplishments Top Team in Conversion – CDAY Ramp 2014 (GY Shift), SPI Global – CRM December 2014 Rank 4th – KPI (Performance-based), SPI Global – CRM March 2014 Top Agent of the Month (Performance-based), SPI Global – CRM November 2013 References Available upon Request; I hereby provide signing this profile that these are true… APPLICANT SIGNATURE