Brian Carl D. Sahagun

Brian Carl Dungca Sahagun # 129 Mabini St., Corner Arellano St., San Nicolas, Angeles City, Pampanga, Philippines 2009 Mobile Phone: - E-mail Address:- Age: 27 yrs. old Career Objective: To work on a company where I can contribute significantly to its success through the use of my skills and experience and that also in return provides an opportunity for advancement. Special Skills: Operating Systems - MAC and Windows MS Office Applications – MS Word, MS Excel, MS Outlook, PowerPoint and Publisher Basic Router and Switch Configuration Computer Hardware and Software troubleshooting Data Entry / Encoding Accuracy and Attention to details Problem analysis, use of judgment and ability to solve problems efficiently Good Communication and Team Skills Proficient with Customer Relationship Management (CRM) softwares Programming (C+, HTML, CSS, SQL) Decision making and ability to work under pressure Education: Tertiary: Bachelor of Science in Information Technology Area of Specialization in Network Administration Holy Angel University, Angeles City, Pampanga, Philippines Extra-Curricular Activities: Part-time Business Manager at Bonner’s Barbers’ Place Agmar Bldg., Miranda St. Sto. Rosario, Angeles City, Pampanga Summary Experience: On-The-Job Training (OJT) KNP Global Corporation June 2014 – September 2014 Provide technical assistance with the company like managing and troubleshooting network system, softwares, computer hardwares and applications. CSR / TSR (non-voice) TopData Global I.T. Solutions December 2014 – July 2015 Resolved customer concerns and technical issues efficiently and expeditiously by email and chat. Effectively use CRM softwares to document tickets and escalate to higher tier support when necessary. Technical Support Representative ( UPS ) Expert Global Solutions (EGS) / Alorica August 2016 - December 2016 Resolve UPS business partners’ technical issues (hardware and software) efficiently and expeditiously over the phone. Document Issues and Resolution by the use of CRM and other proprietary softwares provided by UPS. Effectively use CRM softwares to document tickets and escalate to higher tier support when necessary or if it requires a higher level of technical assistance. I.T. Specialist for Safety Hub Dnata Travel Inc. (Emirates Group) February 2017 – May 2017 Provides Technical assistance with the system and forward them to Corporate or Dubai Team and resolve it in a timely manner. Document cases with the use of CRM software and other third party applications. Escalate cases to the system vendor whenver issues require a higher level of support. Character Reference: Mr. Carlos C. Villanueva Business Consultant - Strategic Account JRT Telecom Enterprise Mobile Phone: - Mrs. May Cardenas HR Manager Phone Number: -