Brice Barnachea

BRICE AGANA BARNACHEA Bauang, La Union October 13, 1992-- To use my skills in the best possible way for achieving the company's goals EDUCATION Bachelor of Arts in Mass Communication - Major in Broadcasting (Graduate) National College of Science and Technology March 2013 WORK EXPERIENCES Virtual Assistant (Recruitment) - Graveyard Crowd Recruit (Home-based, Contractual) February 2020 - April 2020 ● Verifying a Client's Account who’s signing up on our job posting platform. ● Checking if the job posts are not scam and legit. ● Doing research for the company profile to check if they are legitimate. ● Doing phone verification via outbound call. ● Copy-writing job posts. ● Gathering data to fix the job listing to be posted on our website. ● Calling possible clients. ● Other admin tasks. Banking Associate - Graveyard Teletech Philippines - Quezon City October 2018 to January 2020 ● ● ● ● ● Dealing with customer’s concern regards to credit card inquiry, application, dispute and other charges. Assisting customers to evaluate the best product that we can offer. Sending marketing letters for new promotional offers. Doing upselling to existing customers offering our featured products and promos. Answering Email inquiries. Customer Service Associate (AirBnB)- Graveyard 24-7 InTouch - Quezon City March 2018 to September 2018  Assisting hosts and guest on their inquiries and concern.  Escalating cases to case managers for further assistance.   Assisting guests and hosts for future cancellations, claims, refunds and other billing inquiries. Other admin tasks. Cognizant Technology Solutions Transfer Agent (Project Based) - Graveyard December 2017 to March 2018 ● ● ● ● ● ● ● ● Assisting the shareholders or stockbrokers for the following: Legal Share transfer Selling of shares Purchasing of shares Corporate Actions Troubleshooting for shareholder's online portfolio Adding beneficiary Issuing tax forms for their shares Senior Process Executive Graveyard Proxy Voting - Vanguard Funds (Project Based) August 29 - November 15, 2017 ● Soliciting votes for the upcoming shareholder meeting via outbound call ● presenting and discussing proposals to the shareholders. Advertising Specialist (Bing Ads) - Dayshift Arvato Philippines February 2017 to August 2017 ● ● ● ● ● Helping advertising customers to manage and optimize their Bing Ads account. Doing troubleshooting. Helping customers to customize and suggest appropriate keywords for their pay per click ads. Checking the status and performance of their ads. Escalating complicated concerns such as account access, lifting restrictions and fraud alerts. Hybrid Associate (Property Consultant) - Graveyard Altisource Rental Homes September 2015 to February 2017 Hybrid Associate: ● Worked as a Communication and Culture Trainer. ● Conducting oral and written communication training for new associates ● Teaching proper diction, grammar, speech etc. ● Personality Development. ● Overview on how to communicate with different people based on their market audience. Property Consultant: ● Worked as a property consultant for rental property management under the maintenance and leasing department. ● Assisting tenants for their repairs/maintenance concerns. ● Assigning a general contractor to address a tenant's issue in their property. ● Monitoring and ensuring that all vacant properties are rent ready. ● Dealing with other departments to assist tenants on other concerns. ● Reaching out to the Tenant/General contractor via Call, E-mail and Chat for appointment scheduling. ● Encoding repair quotes and invoices on the system. ● Reviewing Repair Diagnosis. ● Reviewing applications from the potential tenants. ● Assisting Prospective tenants for scheduling site visits. ● Calling the prospect tenant to discuss the terms and conditions of the lease. ● Updating ledger for rent payment adjustment. ● Doing upselling for the existing tenants to upgrade their rental property. Data Analyst Accenture Philippines, Quezon City January 2014 to February 2015 Obama Care Account) (Dayshift) ● Worked as a transaction analyst for a Health Insurance Account ● Processing claims and payments from the accredited Providers and Members ● Reaching out to the Providers via email, chat or calls to ensure all the required documents submitted. Internet Speed Typing Test DISC Personality Test