Brigitte Occena

BRIGITTE D. OCCEÑA VILLA ESPERANZA, BRGY. TANGUB BACOLOD CITY, NEGROS OCC. PHILIPPINES-Mobile #:-     PERSONAL DATA Date of Birth           :  December 2, 1990 Place of Birth          :  Bacolod City Religion                  :  Mormons Civil Status             :  Married Height                    :  5'3 Weight                   :  120 lbs.   OBJECTIVE I am seeking employment with a company where I can use my talents and skills to grow and expand the company. EDUCATIONAL BACKGROUND Tertiary                           :      Bachelor of Science in Nursing Batch-   Secondary                      :     University of Negros Occidental- Recoletos de talisay Batch- Primary                          : School Of Jesus Batch-   WORK EXPERIENCES Customer Service Representative FOcus Direct Inc. (Small Campaigns) Doña Ceferina bldg #22, Lacson Street Bacolod city, Negros Occ. 6100 January 2011-July 2012 Job Specification 1. Introducing products and benefits to the customer. 2. Cancellation and extension of trial period. Technical Support (KODIAK) Teletech bacolod 2ND Floor Robinson's Cybergate Singcang Street Brgy. Tangub bacolod City, Negros Occ. 6100 July 2012- August 2012 Job Specification 1. Troubleshooting Internet Connections 2. Discuss customer bills Technical Support (ACSR IP TECH) Transcom Worldwide Inc. Araneta Highway, Tangub Bacolod City, Negros Occ. 6100 August 2012- January 2015 Job Specification 1. Troubleshooting internet connections. 2. Discuss customer's bill and process payment. 3. Handle billing disputes and adjustments. 4. Introduce new product and services. Customer Service Representative (Expedia) Teleperformance Bacolod Magsaysay Avenue Bacolod City, Negros Occ. 6100 January 2015- March 2015 Job Specification 1. Book a flight. 2. Cancellation of flight 3. Process refund to cancelled flights. Sales Associate II Convergys Bacolod (West Double Play) One san parq, Mandalagan Bacolod City April 2015 -January 2016 Job Specification 1. Troubleshooting internet connections 2. Discuss customer's bill and process payment 3. Handle billing disputes and adjustments 4. Introduce new product and services English as a Second language (ESL) Teacher Bibo Global Opportunities Home Based 11th floor JY square building, Salinas drive, cebu city, Cebu November 2016- present Job Specification 1. Create lesson plans to teach non- native speakers to read, write and speak English 2. Help develop students’ abilities to read textbooks and write essays in English Skills Problem Solving Adaptability Collaboration Strong Work Ethic Critical Thinking Self Confidence Handling pressure Communication