Brittany Phillips

Brittany Phillips Customer Service Specialist Cell:--Objective: Seeking the position of a Customer Service Representative in a reputed organization to improve in various aspects and benefit the company in turn. The transferable and interpersonal skills learned from my previous work experiences can benefit me in my prospective work. KEY QUALIFICATIONS • Over 10 years of customer service, call center, & management experience.  • High level of energy and enthusiasm, from the first call of the day to the last.  • Exceptional telephone personality, able to build rapport with every caller. •Independent and solid team member with excellent customer service abilities.  Employment: Customer Service Representative Kaiser Foundation Health Plan Inc, Duluth Ga Nov 2016- current ~Respond with empathy to complaints and concerns from members concerning health plan benefits, account status, payment history, and medical services. ~Document according to procedure. Assist department in reaching call handling goals, first contact resolution goals, complaint resolution compliance, member retention and making return contact as warranted. ~Initiate contact with the appropriate health plan, medical group and facility personnel to obtain information relevant to the concern or inquiry as needed. ~ Process payments via multiple credit card systems. Customer Service Manager SevenStone Tech Usa, Atlanta Ga Dec 2014 – Oct 2016 ~Responsible for resolving all problems while ensuring the delivery of excellent customer service through fast and accurate order processing.  ~Enter customer orders, install dates and invoices into Crm system.  ~Promptly responded to general inquiries from customers, and clients via telephone, fax, and email.  ~Managed customers' database accounts, performed customer verification and processed applications, orders and request.  Call Center Team Leader Zion Restorations LLC, College Park, GA Jul 2008 – Nov 2014 ~Monitored calls and metrics, provide feedback, coaching, and reporting on data. ~Participated in recruiting and interviewing process. ~Ensured client issues were dealt with in a timely manner. ~Assisted my team with complex service orders and recommended corrective action to address customer issues,  ~ Managed 10-15 employees. Education Liberty University- North Clayton High School-