Brittany Rankin

BRITTANY RANKIN Amsterdam, Netherlands - –- I am a hard-working, ambitious and persistent individual who has a passion for and secondary education in business with a major in events and marketing. I enjoy all aspects of the business world and particularly excel in customer service and customer focus. I have a strong skill with customers and customer service after working 10 years in the hospitality industry. This combined with my bachelor’s degree I will excel in the right role. Additionally, I am motivated in the marketing world having studied in China with a small university project and collaborating with an international company. I have studied in China, travelled throughout most of the world, lived and worked in the United Kingdom and I have currently resided in the Netherlands to pursue and advance my career with global experience. I am extremely adaptable in international settings and am always up for a challenge to keep myself motivated and driven. CAREER HISTORY Assistant Artist Manager at PlayLiveArtist (for Zoey Lily) (March 2018-May 2018) -Contributing to the online presence, blogs and mail outs for Artist Zoey Lily -In charge of increasing the following on music platforms and social media for the artist -Attending photoshoots, radio interviews and meetings with the Artist -Working directly with the Artist Manager with the scheduling and day to day operations of Zoey Lily Supervisor at Caravan Restaurants (September 2016-May 2018) -Opening and closing the restaurant (dealing with up to 800 covers per day) -Staff Management, overseeing an excellent team who are renown for exceptional service -Training new staff, teaching the restaurants standards, giving staff performance feedback -Reporting businesses day to day operations and regularly meeting to discuss feedback and improvements to increase staff and customer satisfaction -Establishing strong relationships with customers that also provides reliable and consistent service & ensuring all guests had a positive experience -Maintaining professionalism and a consistent face for the company Assistant Function Coordinator/Host at Garden Kitchen & Bar at The Star Casino (November 2015-June 2016) -Helped with the opening of a brand new restaurant and completing relevant training -Maintaining and managing clients bookings and events at one of the Gold Coasts most reputable restaurant and bar as well as working with their budgets -Taking clients for site visits of the unique spaces our venue offered -Making reservations in the computer program respak -Managing the flow and dynamic of the restaurant seating on quiet nights solo approximately 150-400 guests per service -Working with the venue manager on weekends to manage the restaurants flow and seating allocations on nights that were at full capacity within the restaurant and casino approximately 400-600 guests per service -Using BEOs complied by the Event Co-ordinator to ensure all events were fully organised and prepared and that all staff members allocated were aware of the requirements -Dealing with high rollers of the casino and catering for their every needs -Handling guests complaints, special requests, and event enquiries via email/face-to-face as well as getting feedback post event Event Staff at Falls Music and Arts Festival (December 2015-January 2016): -Overseeing and managing the volunteers in the area of duty -Reporting to the first in charge of any issues raised with both volunteers and general festival occurrences -Working with the first in charge to ensure that everything went as planned for our given area Business Strategist Intern at LKK Innovation LTD (October 2015): -Internship with Griffith University as a part of the new Colombo plan by the Australian Government -Worked in collaborative 'joint venture' teams with several universities to conduct market research of our given topic -Helped identify business strategies and ideas which helped to relaunch a failing product back into the Asian market Banquet/Event Staff at Hotel Grand Chancellor (February 2014-November 2015): -Banquet staff for weddings, dinner parties and trade shows -Setting up functions -Operating and topping up the buffet area -Cashiering Cashier at Pizza Capers (March 2013-August 2014): -Cashiering -Answering phone calls and taking orders -Up Selling products -Delivering pizzas -Customer service Cashier & Waitress at Aloy Dee Thai Restaurant (March 2010-February 2013): -Cashiering, Waitressing duties and bar tendering -Answering phone calls Event Staff & Cashier at Spinnifex Restaurant & Function Centre (December 2008-March 2010): -Assisting in the set up of weddings and large parties -Waitstaff for events -General cleaning duties within the kitchen EDUCATION AND TRAINING: Bachelor of Business (Majoring in Event Management & Marketing) Griffith University Gold Coast, Australia- Asia Business Challenge University of Chinese Academy of Sciences Beijing, China 2015 Certificate 3 in Hospitality Prestige Training Services Gold Coast, Australia 2014 Italy & Dubai Tourism Study Tour Griffith University 2014 Secondary Education John Paul College - Australia - VOLUNTEER EXPERIENCE/COMMUNITY INVOLVEMENT: Glastonbury Festival England 2017 Splendour in The Grass 2015 Listen Out Music Festival 2015 Brisbane's Teneriffe Festival 2015 Griffith Mates Member 2015 Falls Music & Arts Festival 2015/2016 Brisbane's Valley Fiesta 2014 Red Cross & Westpac Helicopter Australia 2007 REFEREES: Cheyanne Klockner Sales and Events Executive at Pullman Hotel Kings Cross- Joanna Safey Assistant General Manager at Caravan Restaurants--