Bronwyn Miller

BRONWYN MILLER Profile I am a friendly, engaging and meticulous professional who having taken a couple years off, due to getting having a baby, is now ready to jump straight back into a sales and marketing role preferably with the ability to work remotely, either within a customer services or virtual assistant environment. Coming from a strong corporate sales and account management background I have the skills to handle any challenge and situation in a professional manner while affording my customer the best possible customer service in an efficient time frame. I have always believed in selling value to customers – making the sales process a holistic customer centric experience. - bronwyndorfling@gmail. com 12 Wasur Road, Sitari Estate, Somerset West, Cape Town, South Africa DOB: 17 July 1990 Nationality: South African Experience Stewardess Motor Yacht Ultra Vires Male, Maldives June 2016 - November 2016 • Taking the opportunity of a lifetime I was welcomed onboard Motor Yacht Ultra Vires as sole stewardess. Although this role was vastly different from my previous career choices I jumped at the opportunity to work onboard a Super Yacht and grow my inventory of customer service from a new and different perspective. • Part of my daily activities incorporated turn ups and turn downs, house keeping of entire interior of yacht, direct guest service and meal time service as well as drinks, snacks and anything else I could assist with, laundry for guests and crew, purchasing and budget forecasting for all food, products and goods onboard the vessel, welcoming, briefing and debriefing of the guests during each charter. Key Account Manager Fastnet Century City, Cape Town February 2014 - May 2016 • I was brought onto the team exclusively as a Wi-Fi sales agent when I first began but I very quickly climbed the ropes within 6 months; I was then given the opportunity to move into a corporate Key Account Management role. Hereon I began selling Point of Sale, 3G Backup VPN, ADSL VPN and the Internet of Things (IoT). • Part of my role at Fastnet also required a strong relationship between myself and various Telkom Key Account Managers in developing customer solutions to take to market. Positioning of this relationship was key for Channel opportunity optimization. • My day to day activities within this position include following up on new leads, direct customer liaison and negotiations, account management – nurturing of each customer account, Key Account Plans(KAP’s), research and development, technical solution designs with the assistance of a Solutions Architect, creating, designing and facilitating the creation of marketing material for customer use and perusal, up selling and cross selling into existing accounts, customer retention, weekly reporting and financial forecasting, drafting of proposals, product presentations, CRM, fault resolution and new business development. • Fastnet truly opened many doors for me and has implemented an air of confidence and professionalism in each endeavor I undertake. Internal/External Sales Consultant Conveyor Splicing Services Johannesburg South February 2013 - January 2014 • I began in an external sales position at Conveyor Splicing Services, a company providing the supply and fitment of conveyor belt systems. • My day to day activities within this position included: Site visits to the mines – direct customer liaison, inspection of the belting systems for damage, providing quotations for the manufacture and re-fitment of the conveyor systems, problem / fault resolution, approaching new business leads and customer relationship management within my existing customer base. • From here I was able to move into the position of Internal Sales at Conveyor Splicing Services, working alongside with the Sales Manager and the Directors and managing the external sales force. • Within this position my day to day activities were as follows: Providing quotations for customers, procurement and costing, managing of external representatives, processing call reports, customer retention, processing and management of job cards, management of clocking file, handling tender applications, invoice runs for customers, handling all customer queries/ problem resolution, technical customer liaison, coordination/management of drivers, assisting external sales people with technical solutions for customers, assisting external sales with account management. • In January of 2014 I made the decision to relocate from Johannesburg to Cape Town. My family had moved prior to this and I was then offered a position at Fastnet’s Cape Town branch. Administration Officer & Internal Sales Vacuum Engineering Solutions & Technology Johannesburg South January 2009 - January 2013 • After successfully completing Matric I immediately began working for VEST. • Working for the family business was a great way in which to explore the many different departments in a medium sized engineering business. • • I began handling simple admin tasks, dealing directly with customers and suppliers. • Realising I had the knack for sales and customer liaison, I was placed into an internal sales position. Here I was involved in the beginner processes of the design of mechanical parts, making sure customer satisfaction was most important – growing and managing existing accounts, to ensuring the end product was nothing less than perfect. Liaising extensively with customers to agree on product specifications, sale prices and lead times. It gave me the chance to develop relationships with customers and understand the importance of meeting deadlines. • Early 2013 I felt it time to spread my wings and seek new opportunities within the professional environment. Career Awards • Conveyor Splicing Services - Top Sales Person of the Month April 2013. • Fastnet – National Spotlight Sales Award April 2014. • Fastnet – National Highest TCV Award May 2014 (Total Contract Value). • Fastnet – Best New Rookie Award March 2015. Education • Matric 2008 - University exemption. • SAP Academy of Learning - Application Association Certification 2013 • Business One TB1200_90 includes: • TB1000 – Logistics • TB1100 – Accounting • TB1200 – Implementation and Support • Insimbi Sales Skills & Presentation • 2 Day course – December 2014. • Sales Guru 1 Day workshop – February 2015. • Ian Rheeder Key Account Management • 2 Day course – May 2015. Skills • Strong sales and customer liaison • Excellent administration skills, Microsoft Office and Mac Pages and Numbers • Strong Outlook and browser based email skillset • Excellent telephone manner • Eye for detail and design • Strong problem solving skills • Good time management • Online Marketing as well as creation of marketing material • Customer retention References •M/Y Ultra Vires Adrian Miller (Captain)-- • Fastnet Arlene Halkett-- • Conveyor Splicing Services Tanya Swart-- • Vacuum Engineering Solutions & Technology Jayne Robinson-or--