Bryan A. Crisostomo

I've been a pioneer of the BPO Industry for 7 years, doing Technical and Customer Service Support (Voice & Non-Voice) for US-based and Australia-based customers. From Home Telephone and Internet Basic Troubleshooting, to Extensive Troubleshooting of Hardware and Software, and Billing Assistance.

Worked as a Virtual Assistant for an Amazon Store as a Product Researcher and After Sales Support, Worked as a Virtual Assistant and Researcher for a Home, Auto, and Flood Insurance Agency based in the US.

List of Software and Tools I have used and have knowledge of:

• Zendesk
• Salesforce
• Siebel
• MS-Dos
• Log Me-In Rescue
• Hubspot
• Ring Central
• Zoom
• EZ-Lynx
• AMS 360
• CAD Sites

Other skills:

• Computer Servicing, Hardware and Software Troubleshooting
• Email Management and Phone Support
• Computer Networking
• Hardware Assembly
• Internet Research
• Data Entry
• Quoting for Insurance (Home, Auto, Flood)
• CRM / Customer Database Management
• Weekly Reports and Monthly Reports
• Customer Service and Technical Support