EDUCATION
University of Benin
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[B.sc Microbiology]
Command Sec. Sch. Ipaja
(1999 – 2005)
[Senior School certificate]
bULOEBI G. OKI
Customer Experience/Business Development
Profile
A focused graduate in Microbiology with a B.Sc. degree, specializing in customer service, experience and management of internal processes such as adding new suppliers and ensuring they are compliant. Possesses relevant professional experience gained during my years of work experience with multinational businesses (MTN >B), acquiring valuable insight into providing excellent customer relationship and great experience. Able to balance multiple competing priorities, take calculative risk and have a keen interest in business performance, having worked full-time for five years whilst still achieving strict deadlines for meeting set target. Aiming to secure a place on a graduate scheme, which will provide commercial exposure and opportunities for progression.
CONTACT
PHONE:-
EMAIL-
Address : Lagos Nigeria
WORK EXPERIENCE
Guaranty Trust Bank [Customer Service/Procurement support- Whatsapp Banking]
2019–Date
As a Pioneer Member of the New Banks platform, making sure services and products meet the company's specifications is a requirement to meet.
Having a strong project management capabilities, I ensure the day to day availability of usable ( Avaya, Liaising with vendor for application( Whatsapp) management, Provision of headset to agent and general vendor support)
I am able to provide swift experience to customers from the WhatsApp banking at the convenience of their mobile device. Also as a support staff of this new platform:
• Escalation of agent complaints to various unit of delayed customers’ request
• Guide on self-service option
• Provide alternative channels to customer for transactions.
•Taking note of defect or issues on the chat platform for best user experience.
Guaranty Trust Bank [GTB Care Team}
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As a new agent after my onboarding on the call center for some months, I was successfully moved to handle customers via mails, live chat and this included a bulk of Nonresident Nigerians.
Relate with customers via emails and chat
• Form request for account reactivation /update
• Guide customers on available options for self service
• General enquiry and service update
• Probing of customers form request before sending to branch to treat
• Escalation to various unit of delayed customer’s request
MTN Nigeria (Contact Centre /Sim Registration Agent)
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As a fresh graduate, immediately after the conclusion of my youth service, I was employed to join this leading Telco. This was a pivotal role to the launching of great customer experience.
Check MTN customers Data on SRV to find any missing Field
• Getting information from customers with any missing field
• Create awareness to customers on SIM registration
• Give customers information on the closest MTN Office to their current location
• Help customers with any issue pertaining to SIM registration/validation
• Promote the Network with potential High Value Customers
Laboratory Personnel (2011 – 2012)
Echoes Hospital, Benin City (Industrial Attachment)
Technical Details:
Collection of test samples
Analysis of collected samples
Maintenance of laboratory equipment
Collation of test results
Paw print (Administrative Officer-
Maintaining and updating supplier information such as qualifications, delivery times, product ranges, I was able to maintain good supplier relations and negotiating contracts.
Maintaining and updating supplier information such as qualifications, delivery times,
product ranges, etc.
Maintaining good supplier relations and negotiating contracts.
Maintaining and updating supplier information such as qualifications, delivery times,
product ranges, etc.
Maintaining good supplier relations and negotiating contracts.
• General upkeep of stock
• Ensure smooth running of daily activities
• Ensure customer satisfaction
• Ensure delivery is made appropriately
Maintaining and updating supplier information such as qualifications, delivery times,
product ranges, etc.
Maintaining good supplier relations and negotiating contracts.
Maintaining and updating supplier information such as qualifications, delivery times,
product ranges, etc.
Maintaining good supplier relations and negotiating contracts.
PROFESSIONAL TRAINING
Trust co Resources Ltd. (Training on Job creation awareness and entrepreneurial skills, 2008)
UP-Solutions Resources Int. (Workshop / seminar on Skill Acquisition, General Entrepreneurial and Career Development, 2012)
Palm brooks Resources Limited. (Seminar on Employability Skills and Personal Transformation, 2012
PROFESSIONAL QUALIFICATION
International Certification in Health, Safety, Security and Environment. (International institute of Risk & safety management 2015)
Communication Strategies (The RIL Academy April , 2020)
Google Digital Skills for Africa
May 2020.
The Fundamentals of Digital Marketing (2020)
HTTPS://LEARNDIGITAL.WITHGOOGLE.COM/DIGITALSKILLS/v
SKILLS
Communication
90%
Computing
80%
Relationship Management
85%
Customer Experience
100%
Business Development
75%
Microsoft Teams/Office tools
80%
Research
90%
CRM
100%
