Caleb Wolfe
$17/hr
I am an excellent proofreader, editor, and customer service coordinator
- Reply rate:
- 16.67%
- Availability:
- Full-time (40 hrs/wk)
- Age:
- 31 years old
- Location:
- Grand Rapids, Michigan, United States
- Experience:
- 9 years
Websites
Other
About
- Utilized a keen eye to proofread and edit errors helping to improve the technique of the writers as well as to produce quality content that directed traffic and revenue to 30 websites and businesses
- Enforced strict client and brand style guidelines and fact checked 350+ articles for accuracy to ensure clients received accurate content in the shortest amount of time
- Utilized knowledge of the AP Stylebook to create professional content while using creativity to mold engaging articles that increase traffic to client websites
- Researched trends and relevant information to create topics for articles designed to offer information/tips/tricks to readers while also leading them to client websites for related services
- Utilized expert communication skills and transparency among clients, employees, and peers regarding promotions, contests, maintenance needs, discipline, etc to provide the best experience resulting in no less than 95% client satisfaction and retention
- Managed 15 employees through constructive feedback, a listening ear, disciplinary action, and performance improvement plans to increase productivity, profit, morale, and employee retention
- Received incoming service requests while promoting package deals and managed sitters’ schedules to create steady revenue for the businessÂ
- Resolved client complaints and inquiries quickly and compassionately to keep client retention high
- Acted as liaison between sitters and clients; dealing with complaints, concerns, reminders, etc to maintain a hassle-free visit for both parties
- Provided excellent care to cats, dogs, and other domestic pets which occasionally included administering medication either in pill or syringe form
- Established good rapport with my regular clients and their pets
Skills
Languages
