Camille Martin

CAMILLE MARTIN V I R T U A L A S S I S T A N T I'm a competent virtual assistant who enjoys supporting business owners as they manage their personal lives. I have assisted countless business owners in growing their operations so they could rest easy knowing they selected the best virtual assistant. (- live:.cid.314e2ecc0c9ff7e8 - Cebu, Philippines WORK EXPERIENCE BE THE CHANGE HR SKILLS 2022 VIRTUAL ASSISTANT Prepared and submitted employees' compensation bi-weekly using iSolved. Monitored the cash flow into and out of the organization with QuickBooks. Scrutinized and kept tracked how the projects are moving forward. Organized, tracked, and surfaced data trends with HubSpot, Google Analytics, Google Search Console, and Google My Business SOAPBOX 2022 Communication Customer Service Problem Solving Project Management Organization Skills EDUCATION LEAD GENERATION SPECIALIST Researched, tracked, maintained and updated 3PL leads in Linkedin Sales Navigator. SURGE SOUTH LUZON 2022 EMAIL MARKETING SPECIALIST Created a design layout for a landing page using Flodesk. Reviewed former campaigns to ascertain areas of strength and weakness, which could inform subsequent outputs. Distributed emails through the use of Flodesk. REFOCUS (2022-PRESENT) DATA ANALYTICS SURGE 2022 SEARCH ENGINE OPTIMIZATION VA BOOTCAMP 2020 ECOMMERCE VA BOOTCAMP 2020 VIRTUAL ASSISTANT SOP DIGITALS 2021 SOCIAL MEDIA MANAGER Built a social media presence by maintaining a solid online presence. Formulated visual content for each social media campaign. UNIVERSITY OF SAN CARLOS BS IN ACCOUNTING TECHNOLOGY - VA BOOTCAMP 2020 EMAIL MARKETING SPECIALIST Designed and implemented direct email marketing campaigns. Scheduled Newsletter announcements via Email and FB Chatbot using Drip, GetResponse, and ManyChat. Observed FB Chat responses and recommended automation/changes in our FB Chatbot. VA BOOTCAMP 2020 VIRTUAL ASSISTANT Managed online communities to ensure respectful and appropriate engagement. Created graphic designs using Canva that aligned to the message we wanted to communicate and uploaded them to the website via WordPress. Created motivational content to help fellow subscribers in staying positive. EPERFORMAX CONTACT CENTERS AND BPO - PERFORMANCE DEVELOPMENT SUPERVISOR Motivated the team in exceeding client-set metrics for quality and customer satisfaction. Initiated needs and SWOT analysis to further enhance team performance; maintained best practices; identified areas for improvement. Provided Real-time and Scorecard Coaching based on gathered data and analysis to ensure consistent improvement in performance. EPERFORMAX CONTACT CENTERS AND BPO - OPERATIONS TEAM LEAD Made informed decisions to make the process better, faster, and quicker, implemented or refined agent training and coaching initiatives to bridge skills gaps, corrected broken internal processes, improved workforce, scheduled or alerted other areas of the organization that is having an impact. EPERFORMAX CONTACT CENTERS AND BPO - CUSTOMER SERVICE REPRESENTATIVE Resolved problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems. Fulfilled customer requests by clarifying desired information; completing transactions; forwarding requests. CONTACT (--live:.cid.314e2ecc0c9ff7e8 Cebu, Philippines