Camilo Eduardo Pineda Sarmiento

I have had the opportunity to work in the field of customer service and technical support working as an agent in a call center, thanks to my good performance I was able to grow to Quality & Assurance Analyst where I monitor and take control of the calls of the agents according to the guidelines of the company. Spanish is my native language and I'm able to speak English fluently, I consider myself a good worker that always want more and more and put the best effort to deliver the best of myself by keeping a great personality on any activity and ethic above all things, I had the opportunity to lead a team of great people on the industry of customer service and technical support when I grew up to a manager position, I was able to develop even more my coaching skills and one of my task as a Team Manager was to keep track of agent's improvement and help them on their areas of opportunities to develop them and in that way deliver the best customer experience on the phone.