Candice Medina

I am short sale case manager who is efficient, hard working, reliable and keen on details.

I am proficient in Excel, Word and Power point applications as I've been using these as media in getting my daily reports done.

I have a total of 8 years experience as a Call Center Process trainer for a Financial account - Customer Service and Back Office splits; particularly Email, Credit Reporting and Authorization.

In addition, I have six years experience as a Call Center phone agent; both for inbound and outbound accounts.

My typing speed is at 65WPM. My main objective is to be able to utilize my skills in the following roles:

• Email Response Handling
• Real Estate
• Short Sales
• Data Entry specialist
• Customer Service specialist
• Transcriber
• Virtual Assistant
• Trainer
• Instructional Designer
• Link submission
• Link building

I had extensive experience in Customer Service, Training and Development, Data Entry, Mathematics and Back Office work. I had developed training modules, User Readiness tests, product modules for our client and these in return, have actually been ISO'd and are used by our local and overseas agents.