Carl Gerundiano

Greetings, and thanks for seeing my profile!

I have seven years of experience in the BPO industry. I have a great deal of experience interacting with all kinds of clients, employees, and managers. I gained experience as a Quality Assurance Specialist by performing coaching, side-by-side feedback, quality talks, call monitoring, call calibration, and reporting in addition to managing SALES, TECHNICAL, AND BILLING accounts including SEARS, BESTBUY, TELSTRA, and COMTRACT COLLECTION.

I've been a self-employed virtual assistant, appointment setter, real estate web researcher, and customer service representative since 2016. I am skilled in corresponding by phone and email with clients. I'm eager to learn how to use any tools that are necessary to complete the task at hand. capable of using a wide range of web-based systems, such as:

• Copper

• Hubspot

• Just call

• Mailchimp

• Wix

• G Suite: Gmail, Google Sheets, and Calendar

• MS OFFICE Suite: Excel, Word, Outlook, and PowerPoint

• Zendesk

• Trello

• Ring Central

• Zopim

• Podio

• Pipeline Deals

• Zillow

• Team Up

• ZOHO

• Skype

• Ring.io

• Salesforce

• Go To Connect