Carla
Santos
E-COMMERCE VIRTUAL ASSISTANT
CUSTOMER SERVICE REPRESENTATIVE
ADMIN SUPPORT
SOCIAL MEDIA MANAGEMENT
ABOUT ME
I thrive in a fast-paced environment,
I am a quick learner, a reliable
co-worker, I am fast with attention to
detail, and a positive team member.
I never stop exposing myself to new
learnings and crash courses that
could help me enhance my skills and
capabilities.
CONTACT
Philippines
(-
@iamlalasantos
carla_ps34-
EDUCATION
Systems Technology Institute College
Diploma in Computer and Electronics
Technology, 2012
Sta. Elena High School, 2010
E-COMMERCE VIRTUAL
ASSISTANT SKILLS
Product Research and Product Integration
Competent in using Drop shipping Product
Research Tools
Flexible Administrative Skills
Data Entry and Product Listing
Internet Research
Proficient in using Google products,
Microsoft offices and other Virtual Assistant
software tools.
Organizational Skills
Design (Graphic, Website and Videos)
CUSTOMER SERVICE SKILLS
Clear Communication Skills
Empathy Ability
Time Management and Flexibility
Good Product Knowledge
Optimistic Approach
Problem Solving Skills
VIRTUAL ASSISTANT TRAININGS
Virtual Kings
Create and Rise Academy
Filipina Homebased Moms
INTERESTS
PERSONAL
FINANCE
BAKING
WORK EXPERIENCE
COOKING
INTERNET
MOVIES
E COMMERCE VIRTUAL
ASSISTANT EXPERIENCE
Daily product launch on Shopify.
(Oberlo / DSers)
Daily Shopify operations (Product listing,
Price changing)
Product research using drop shipping tools.
Create graphics for products.
Keyword research
Product integration from Aliexpress
Trello, Slack, Hubstaff
CUSTOMER SERVICE
EXPERIENCE
Answering incoming calls from customers
Resolving customer inquiries/requests
Ensuring customer requests are handled in
an appropriate and timely manner
Providing cutting-edge service in a
friendly, confident and knowledgeable
manner.
Take the extra mile to engage customers
Follow communication procedures,
guidelines and policies.
APPS & TOOLS
Microsoft and Google
TELETECH
FINANCIAL CUSTOMER SERVICE
REPRESENTATIVE
2020
Assisted US clients with financial accounts inquiry.
Maintains financial accounts by processing customer
adjustments.
Handled inbound call from credit card cardholders.
Prepares product or service reports by collecting and
analyzing customer information
Help customers with credit line increase/decrease
inquiries, disputes and account education.
Documented each customer's account accessed with
information provided including the outcome of the call.
Allocated payments directly into customers accounts,
complying to customer and company specifications.
UESHIMA COFFEE COMPANY
PASTRY BAKER
2019
Baked and Decorated Cakes
Weigh, Measure and mix ingredients according to
recipes or personal judgement using various kitchen
utensils and equipment.
PILIPINAS TELESERV INC.
TECHNICAL SUPPORT REPRESENTATIVE
AND CUSTOMER CARE OFFICER
2013
Supported Telecommunication company in the
Philippines
Main duties include: Troubleshooting of devices,
answering general and billing inquiries, resetting the
password, navigating the app/website and cancelling
subscription.
E-Commerce Tools
Canva
Digital Storage
Communication
(Skype, Slack, etc)
JOLLIBEE FOODS CORPORATION
SENIOR CASHIER / SERVICE CREW
2013
Provided excellent customer service skills quickly and
accurately
Responsible in monetary transactions, order taking,
food preparation and maintaining cleanliness.
DISC PERSONALITY TEST
https://assessment.tonyrobbins.com/
https://assessment.tonyrobbins.com/
INTERNET SPEED TEST RESULT
https://fast.com/
