Carla Mae Anunciacion

CARLA MAE ANUNCIACION CSR/VA CARLA MAE ANUNCIACION CSR/VA With 8 years of Customer Service experience in the call center industry through phone, email and chat, I learned to multi task and work under pressure.. EDUCATION EXPERIENCE PHILIPPINE CHRISTIAN UNIVERSITY 2020PRESENT - BS Hotel & Restaurant Management Sourcing qualified candidates for the ESL Tutor position Scheduling applicants for their interview SAINT ANTHONY SCHOOL PRIMARY & SECONDARY EDUCATION SKILLS - Customer Service Skills Administrative Skills Recruiting Communication Skills ESL INXPRESS BULIMBA CSR/VA Making sure the import/export shipments of the customers are dispatched Tracking the shipments to and from Australia Communicating with different couriers to check for the best possible shipment fees/lowest charges TRAININGS: Basic Shopify Course - Shopify Interface Introduction to E-Commerce & Shopify - ACADSOC LTD SOURCING SPECIALIST CATCH OF THE DAY AUSTRALIA CHAT SUPPORT REPRESENTATIVE Tasked to chat and assist customers with their purchase Create tickets for pending orders Process refunds/credit for damaged items - -