Carlos Astorga

Resume Name : Carlos Astorga M. Address : Cousiño 1253, Copiapó, Chile. Phone : - e-mail :- Linkedin : cl.linkedin.com/in/carlos-astorga Skype :- Marital status : Married without children. Military status : Infantry Regiment No. 23 "Copiapó" , 1994 Summary Computer Engineer with experience in Support, Data Center and Management. He also has got capacity for analysis, problem solving and management of material resources. He achieves good communication, establishes good relations with customers and at different levels of the Company. In his last position, he worked in Technical Support, in the Oracle Storagetek team Support area, for Spanish, Portuguese and English speaking customers. Experience working under ITIL methodology and remotely for more than three years. Studies Computer Engineering. (BS), Technological University of Chile - INACAP - Technical Business Administration, University of Atacama, Copiapó - Chile - Courses Web development, Next University (…in progress) Essentials Solaris 10 Operating System, Oracle. (Certification) (...in progress) Tape Library Advocate Accreditation, Oracle. 2013 Tape Drive Advocate Accreditation, Oracle. 2012 CCNA, Inacap. 2010 RH130 Redhat Linux System Administration, Inacap. 2009 Experience Technical Support Engineer, at Oracle Chile (www.oracle.com). • • • • • 2011 – 2016 He gave support and monitoring of Storage equipment (Libraries SL8500, SL3000, SL500, SL150, SL48, SL24, Tape Drives 9X40, LTOX, VSM4, and VSM5) under Linux and Solaris environment. He assisted technically to customers (troubleshooting, password recovery, firmware upgrade, logs generation and tests of equipments). Technical assistance to field staff (Field Engineers and Partners). He worked globally (escalations, management, and translation), under ITIL methodology. • • • • He managed Hardware for FE/CU replacement. He supported customers in Spanish and Portuguese (web/phone/e-mail), and English (web/email) languages. He made logs analysis and troubleshooting. He worked with Top Account costumers. Data Center Technician, at Oracle Chile (www.oracle.com). • 2012 – 2013 Besides support tasks, he worked in charge of the Tape Hardware Experimental Data Center. HW and SW installations. Replacement of defective HW. Inventories, reports. Troubleshooting. Installation and configuration of ACSLS backup software. Management of the Data Center equipment, fiber, Ethernet, SCSI, SFP, among others. IT Regional Support Technician, at Fundación Integra (www.integra.cl) • • • • • • • • • • 2010 - 2011 He was in charge of IT and logistical support of the "Integra foundation", in the main regional branch as well as the 22 kinder gardens spread the entire third region (Atacama). He supported on site and remotely. He assisted the help table system. He took care of the maintenance of Networking. He assisted to personal administration in AS400 platform. He managed and supplied of computer resources. He performed periodic backups. He installed, configured and gave maintenance to the operating systems. He gave assistance in videoconference system. He generated of periodic reports. Administrator of Experimental Computer Laboratory for students, at INACAP (www.inacap.cl) • • • • • • • • He managed and dictated workshops basic computing to new students. He gave maintenance, repair and made configuration of desktops and servers. He installed Operative Systems as: Windows, Linux, Solaris, BSD. He made maintenance of networks and cabling. He ran conversations for vocational orientation to undergraduate students. He supervised to operators and laboratory assistants (students). He made monthly reports. He gave assistance in videoconference system. Languages Spanish (native) Portuguese English Written 100% Written 80% Written 70% Spoken 100% Spoken 80% Spoken 70% Read 100% Read 90% Read 70% 2008 - 2010