Carlos Chacon

CARLOS CHACÓN Toronto, ON • - •-• linkedin.com/in/carlosrchacon Dynamic Senior Product Manager with a proven track record in the SaaS industry since 2012. Skilled in agile methodologies, team leadership, and user-centric product development. Adept at market research and strategic planning. PROFESSIONAL EXPERIENCE Manifest Climate, Toronto, ON 2022 – 2023 Senior Product Manager ● Actively improved stakeholder alignment and efficiency by 25% by implementing Scrumban methodology, reducing project lead time by 20%, and boosting team collaboration by 30% to address previous communication gaps and slow delivery. ● Proactively analyzed customer feedback (quantitative & qualitative) to inform product requirements, driving a 15% satisfaction boost by addressing key pain points. ● Leveraged Mixpanel analytics to map user journeys and identify key usage patterns, enabling data-driven decisions resulting in a 40% increase in user engagement. ● Streamlined onboarding and reduced support tickets by 25% by implementing a guided tour software tool. Credit Sesame, San Fransico, CA 2020 – 2022 Technical Product Manager ● Led cross-functional team as the Scrum Master & Pod Lead, boosting user retention by 20% for 36K+ monthly active users through UX improvements and enhanced engagement. ● Conducted user interviews and spearheaded an end-to-end overhaul of banking UI and onboarding, resulting in a 30% improvement in user satisfaction rates. ● Developed a product strategy for interact e-transfer, streamlining account funding and benefiting over 200k+ customers. ● Implemented a new method to link direct deposit, resulting in a remarkable 200% increase in funded accounts. Crowdlinker, Toronto, ON 2018 – 2020 Product Manager ● Orchestrated the launch of 20 impactful product releases, including a multimedia CMS MVP for MLSE, which led to a 60% surge in new user signups. ● Spearheaded and cultivated cohesion in autonomous cross-functional teams across 5 time zones. Optimized communication strategies to boost productivity by 25%, resulting in early delivery of a client’s web app with 65% improved user engagement, exceeding client expectations. ● Delivered projects under budget, exceeding client expectations and achieving over 90% client satisfaction. Achieved by, prioritizing product backlogs that aligned with the product vision. ● Mentored and developed 6 junior team members, facilitating their growth and mastery in their roles. EDUCATION Brainstation, Toronto, ON Certification, Product Management Carleton University, Ottawa, ON - BA, Honours, Political Science Carleton University, Ottawa, ON BA, Film Studies, Minor in Political Science 2006 SKILLS & OTHER Technologies: Jira, Figma, Miro, Google Docs, Slack, Mixpanel Analytics Skills: Agile Development, Product Strategy, Roadmap Prioritization, Strategic Thinking, User Research, UX, Customer-centric product development, GPT