Carmelisa Cimafranca

CARMELISA S. CIMAFRANCA Poblacion Dauis Bohol-   Objective: To work the best I can give the knowledge and skills to gain better future. To obtain a position that will enable me to use my strong organizational skills, educational background, and ability to work well with people.    Summary of Qualifications    * Self-motivated and result-oriented professional  * Excellent communication and interpersonal skills  * Ability to conduct research and generate a report in timely manner  * Time-management and critical-thinking skills    WORK EXPERIENCE  Year Employed: February 2017 – July 2017 Company: Gabtech Global Position: Private Contractor Main Job Tasks and Responsibilities do outbound telemarketer call Contact businesses and private individuals by telephone to promote products, services Obtain customer information including names and addresses Live transfer qualified leads to closers Year Employed: January 2017 – February 2018 Company: Acadsoc Ltd Position: Online Tutor Main Job Tasks and Responsibilities Help students learn English grammar, pronunciation and coversational skills Develop students’ abilities to read textbooks and write essays in English Year Employed: Jan 2017 – Present Company: Freelancer Position: Appointment Setter Main Job Tasks and Responsibilities do outbound telemarketer call Contact businesses and private individuals by telephone to promote products, services Obtain customer information including names and addresses Year Employed: June 2015 – December 2016 Company: The Results Companies  Position: Customer Service Representative/Floor Support  Address: One World Center, The Mactan NewTown, Brgy. Mactan Lapu – Lapu City Main Job Tasks and Responsibilities answer calls research required information using available resources provide customers with product and service information take escalated calls/supervisor call Year Employed: September 2014 – May 2015 Company: Teleperformance  Position: Customer Service Representative  Address: Aegis Tower 12th floor, IT Park Lahug Cebu City Main Job Tasks and Responsibilities answer calls research required information using available resources provide customers with product and service information identify and escalate priority issues  Year Employed: November 2013 – July 2014 Company: IBEX Global  Position: Customer Service Representative  Address: 3rd Floor,Fountain Court, SM Lanang Premier,Brgy San Antonio, Davao City  Main Job Tasks and Responsibilities handle customer inquiries telephonically research required information using available resources provide customers with product and service information document all call information according to standard operating procedures Year Employed: April 2010 – December 2010  Company: Wipro BPO Philippines Ltd. Inc   Position: Associate  Address: Cebu IT Tower 1,Corner Archbishop Reyes Avenue and  Mindanao Street,Cebu  Business Park, 6000 Cebu City, Cebu  Main Job Tasks and Responsibilities answer calls and do outbound calls run real time credit check approve customer’s applications for services as per credit check basis calls customer for bill collections Year Employed: September 2007 – February 2010  Company: ETC Solutions  Position: Team Leader  Address: 3rd Floor Pons Garcia Bldg.2, 46 CPG Avenue Tagbilaran City  Main Job Tasks and Responsibilities Contact businesses and private individuals by telephone to promote products, services Obtain customer information including names and addresses Schedule appointments for sales staff to meet prospective customers Assist Telemarketing Qualifiers in qualifying leads Generate daily, weekly and monthly reports Do coaching to team members Year Employed: March 2007 – May 2007  Company: Dauis Municipal Hall  Position: Office Clerk  Address: Poblacion Dauis, Bohol  Main Job Tasks and Responsibilities Do office clerical works like encoding etc   Year Employed: June 2006 – February 2007  Company: Greenwich Island City Mall Tagbilaran  Position: Production Crew  Address: Dampas District, Tagbilaran City  Main Job Tasks and Responsibilities Prepare and garnish pasta dishes Year Employed: February 2004 – February 2005  Company: Jollibee Plaza Marcela Tagbilaran  Position: Service Crew  Address: Pamaong Street Tagbilaran City  Main Job Tasks and Responsibilities Take customers order Assemble orders Take payments   PERSONAL DATA    Date of Birth    : August 6, 1985            Age         : 32 years old  Place of Birth    : Poblacion Dauis, Bohol        Sex         : Female  Height       : 5’4                   Weight     : 58 kgs.  Citizenship        : Filipino                 Civil Status       : Single  Name of Father    : Carmelo T. Cimafranca Jr.    Occupation       : Deceased  Name of Mother    : Felisa A. Salinas            Occupation       : Housewife  EDUCATIONAL ATTAINMENT  Tertiary  School Name    : Holy Name University  Course        : BS Computer Science  Date Graduated    : March 25, 2007    CHARACTER REFERENCES    Name            : Illinois Heyrosa Name            : Dieter Potot  Company        : Concentrix Company       : Concentrix Contact Number    : - Contact Number    : -