Carmina Cortez

CARMINA CORTEZ CSR,Chat Support,Cold Calling,Lead Intake,Content Creator,Content Writing Carmina is a skilled professional with a background in customer service, spanning industries like telecom (AT&T Platinum), real estate (Blackjack Real Estate, Sell it Simple), and tech (Arvato for Xbox). Her current role at Web Dynamics International involves post-scheduling, content creation, social media management, and CSR. With strong organizational skills and computer literacy, she excels in versatile environments. Carmina Cortex CONTACT- - Block 34 Lot 47 Pueblo Real Subdivision, Anupul, Bamban Tarlac EXPERTISE WORK EXPERIENCE POST SCHEDULER - Web Dynamics International Creating content using canva Social Media Managemet Creating engaging captions related to the client's business Generating popular hashtags related to the client's business CSR Knows how to use Jasper. Ai Knows how to use ChatGPT Customer Service Voice Customer Service (Chat Support) Cold Calling Lead Intake Content Creator Content Writing EDUCATION Asian Institute of E-commerce- Business Information Management COLD CALLING - Sell It Simple (Real Estate in Washington) Prospecting Uploading leads in Podio Gatekeeper Navigation Note-taking Appointment Setting Organization Skills COLD CALLING/LEAD INTAKE - Blackjack Real Estate (Real Estate in Florida) Prospecting Uploading leads in Podio Gatekeeper Navigation Note-taking Appointment Setting Organization Skills Email/Text messaging leads follow-up Creating real estate documents using Mailchimp WORK EXPERIENCE CUSTOMER SERVICE REPRESENTATIVE (AT&T ISM/PLATINUM) / SUBJECT MATTER EXPERT (AT&T PLATINUM) - VXI CLARK Keeps management updated on team performance Has the knowledge of the right or best way to execute Provides knowledge and expertise in a specific job Handles escalations through calls and chat. Attends to supervisor/managerial calls. CSR (CHAT SUPPORT) - Arvato Assisting Customers: Providing prompt and effective assistance to Xbox users by addressing their queries, concerns, and technical issues through chat support. Troubleshooting: Diagnosing technical problems with Xbox consoles, accessories, and software, and guiding customers through step-by-step troubleshooting processes. Resolving Issues: Resolving customer issues related to account management, subscriptions, purchases, and gameplay experiences, ensuring high levels of customer satisfaction. Providing Information: Offering accurate and up-to-date information about Xbox products, services, features, and updates. Escalation: Escalating complex technical issues to higher-level technical support teams when necessary, ensuring timely resolution for customers. Maintaining Records: Documenting customer interactions, issues, and resolutions in the customer service system for future reference and improvement. Promoting Services: Recommending relevant Xbox services, games, and accessories based on customer preferences and needs. Maintaining Professionalism: Upholding a professional and empathetic tone while addressing customer inquiries, ensuring a positive customer experience. Staying Updated: Keeping up-to-date with the latest Xbox products, features, updates, and industry trends to provide accurate assistance to customers. CUSTOMER SERVICE REPRESENTATIVE (SPRINT) IQOR CLARK SITE 2 Assist general/billing concerns with customer satisfaction Manage calls in a timely manner Provide options to the customer based on their needs Soft sales -