Carmina Nadong

🧠  Setting up and maintaining a medical office is very challenging. Based on the research, the usual problems that healthcare offices face are:

📌 Minimal work-life balance

Working as a healthcare professional is demanding. Instead of just focusing on patient care, you still have to spend a lot of time finishing administrative workloads. Therefore, less time will be allotted to new patients and less time for personal life.

 

📌 Lack of patient retention

Having satisfied customers will lead to loyal customers. If the issues are not resolved in a given time, this will cause low patient census and bad reviews.

 

📌 Shortages in staffing

Having a sufficient number of healthcare staff is correlated to producing quality healthcare services for patients.

 

 

My goal is to help you address these challenges by being your virtual assistant in the office.

 

Administrative Tasks

✅Managing EMR (Electronic Medical Records.)

✅Scheduling patient appointments.

✅Verifying insurance documents.

 

Customer Service

✅Providing patient support through email, messaging, online chats, etc.

✅Answering general patient queries.

✅Processing prescription refill requests.

✅Updating patients about scheduled appointments

 

Your partner in health,

Carmina :)