Carol Head

 CAROL M. HEAD Phone: - E-mail:- PROFESSIONAL HISTORY 12/2010-06/2020-Customer Service/Account Manager, Gordon Industries Indiana PA. Customer Service Representative for fast paced high volume supplier of promotional products. Manage high volume accounts such as 4imprit and Staples. Troubleshoot customer problems. High volume phone calls and emails. Promoting sales and customer service/satisfaction. Worked remotely for 5-6 years. 01/2006-06/2011-Real Estate Broker Independent contractor in Real Estate worked at Mountain Streams Real Estate Inc. Hayesville NC. Licensed in North Carolina and Georgia 06/2004-05/2005-Sales Associate, Eller and Owens Fine Furniture Hayesville NC Sales position, visual merchandising and organization. 03/1999-05/2004-Store Manager, Pier 1 Imports Managing increased sales and customer service of high volume furniture/home accessory store. Hiring and training of sales associates and management staff consisting of 18-25 employees. Ensuring quality visual merchandising and monthly ad upkeep. Promoting company credit card sales and customer engagement. 10/1997-03/1999-Store Manager, Casual Corner Group Hiring and training of sales associates and management. Promoting increased sales and daily administration. Ensuring quality visual merchandising. Promoting business from outside through fashion shows and similar events. 1995 -1997 Worked 6 months for Dockside Imports Fort Myers Fl. as a sales associate. Worked independently at home operating an arts and craft business. January 1996-July 1996 employed at family campground Clarkesville GA. Managed office and handled reservations/customer service. 10/1988-01/1995-Store Manager, Lerner New York Hiring and training of 18-25 employees. Promoting increased sales and daily administration. Ensuring quality visual merchandising. Actively recruit new candidates for employment. EDUCATION Tri County Community College/Galloway School of Real Estate- Thomson Education Direct: Certified Interior Decorator-2004 North Hennepin Community College: Business/Marketing- Wayzata Senior High School: General Studies PROFESSIONAL ACCOMPLISHMENTS Highest volume store in the Miami region for FY04-Pier 1 Imports Highest increase in volume over LY in region, division, and South Zone. #5 in the company-Pier 1 Imports Rewarded for highest average dollar ticket in region in 2002 & 2003-Pier 1 Imports Successfully coordinated and commentated fashion show for Women's Expo'98 in Fort Myers with Casual Corner Group 1991 Member of President's Club. Honoring top 60 store managers at Lerner New York