Carolina David

 Customer Service Representative Carolina Ong David Unit 419 Star Centrum bldg 317 Sen. Gil Puyat st. Makati city- /- Highly motivated applicant, a graduate of Information Technology at STI San Pedro branch. Professional, team- oriented approach working with all levels of people. Flexible, polished and persuasive organizing skill. Educational Background: Tertiary: STI San Pedro Diploma in Information Technology Graduated in 2008 Secondary: St. Mary's Academy Graduated in 2002 Work Experiences: 24/7 Customer Service Inc ( June 2015 – Feb 2017) Valero, Makati City Customer Service Representative under Optus -- Answering queries about bill and relocating customer’s services Sutherland Global Services ( June 2012 – March 2015) Cubao, Quezon City Technical Support Representative under Lenovo Account -- Handles inbound calls from american customers who are having trouble with their laptops and desktops. -- Provides excellent customer experience. APAC Customer Services ( April 2011 - June 2012 ) Northgate, Alabang Customer Service Representative under Bluecross Blueshield Account -- Handled inbound calls for California, Colorado and Nevada providers / doctors who are claiming for their services rendered. -- Helping doctors to receive their payments at timely manner. Telus International Philippines ( October 2008 – February 2011 ) Araneta Center, Cubao Quezon City Callback Queu Specialist under DELL APOS Chat ( August 2010 - February 2011 ) -- Handled callback requests for agents to close their sales from chat. -- Received Supervisor’s call / chat -- Reported directly to Operations Manager regarding handled team’s stats. Sales Representative under DELL – Asset Recovery Business (August 2009 - July 2010 ) -- Handled inbound calls for American customer who wanted to purchase refurbished machines. -- Upsell extended warranty for refurbished machines. -- Provided good machine for customers based on their budget and needed specifications. Technical Support Representative under XBOX 360 Hardware ( October 2008- July 2009 ) -- Handled inbound calls for customer who are having problems with their xbox360 consoles. -- Provided excellent customer service. Character Reference: Rodel Hipona-