Caroline McNeill

Caroline McNeill Vancouver, BC, V6K 2E9 Cell:-- EDUCATION The Startup Institute New York, New York 8-week intensive program focused on Technical Marketing. Graduated December 2014. Harvard University Cambridge, Massachusetts A.B. in Government with a secondary in Global Health. Graduated May 2014. West Vancouver Secondary School West Vancouver, British Columbia. Graduated in June 2010 with honors with distinction. Awards: Four-time Female Athlete of the Year; Grade 12 Top All-Around-Student. EXPERIENCE Mobify – Customer Success Manager Vancouver, BC Mobile Customer Engagement Platform March 2016- Present • Works directly with 25+ customers on their overall mobile strategy • Provides frequent Executive Business reviews for customers providing UX Analysis and Analytics Analysis • Put together a customer facing marketing blog to provide mobile resources and best practices Sailthru – Customer Success Associate Consumer Interest- Based Personalization Platform • Worked directly with 150+ clients to optimize their use of Sailthru • Strategized with specific clients to run testing and complete reviews • Upsold specific clients on Sailthru’s products and levels of service • Finished 2015 with a 103% renewal rate Lions Bay Media – Digital Marketing Associate Digital Advertising Agency • Enacted SEO strategy for women’s skin care product lines • Developed website design updates for existing product websites Vancouver, BC/ New York, NY January 2015- February 2016 Boston, MA Spring 2014 Dominion Bond Rating Service – Summer Analyst Toronto, ON Global Credit Rating Agency Summer 2013 • Conducted market research for a published pension study on 461 Canadian and United States companies • Produced strategic development plan and pitch books for expanding European market share LEADERSHIP & ACTIVITIES WVSS Senior Women’s Field Hockey - Coach High School Field Hockey Program • Plans weekly practices to improve basic field hockey skills • Coordinates and leads the instruction in weekly game playing Harvard in Tech Club - Leadership Team Alumni Run Club Focused on Connecting Harvard Alumni in Tech in New York City • Attends monthly board meetings • Helps plan various events including socials and panelist events Harvard Varsity Field Hockey – Center- defense NCAA Division 1 Varsity Sport • Named to the Canadian Junior National Team in the fall of 2011 • 4-year starter September 2015- Present June 2015- Present Fall 2010-November 2013 ADDITIONAL MEMBERSHIPS Harvard Undergraduate Women in Business - Member Girls Club of America – Volunteer Harvard College Sports Marketing Club – Member Harvard Square Homeless Shelter – Volunteer March 2011- Present February 2011- May 2014 September 2012- May 2014 September 2011-May 2014