Carolyn De la Rosa - Alcala
L5 B16 Joselito St. Greenfields III
Brg. San Agustin Novaliches, Quezon City--
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Skills
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Internet and social media proficient.
Able to operate office machines.
Taken and passed an eligibility exam conducted by the Civil Service
Commission for CS Professional at Judge Juan Luna High School on May 24,
1998 with a grade of 85.14.
Attended training on Basic Microsoft Word conducted by the Human
Resources Development Department of the Government Service Insurance
System on October 29 – 30, 2001 at the HRDD Training facility.
Attended a seminar on Microsoft Excel conducted by the Human Resources
Development Department of the Government Service Insurance System on
May 13 – 14, 2002 at the HRDD Training facility.
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Experience
Bidvine/ Special project
August 2016 - November 2016. Home Based (United Kingdom )
Balsam Brands / Customer Delight Specialist
October 2015 - January 2016. Home Based (United States )
Brandtology / Social Media Analyst
August 2009 - June 2012, Home Based (Singapore)
- Part of a service delivery team working on servicing the clients.
- Understands the latest trends and technologies on the Internet particularly
the social media, such as Facebook, Twitter, blogs, forums and other Internet
community based sites.
- Reads and understands articles.
- Handles client issues in a timely manner.
- Gives feedback to the Technical Team on how to improve internal process
flows and system
- usability.
Government Service Insurance System/ Members Services Officer II
March 2001 - June 2008, Pasay City
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Primarily responsible for the receiving and pre-processing of loans and claims
applications and responding to inquiries from GSIS members.
Verification of the completeness and authenticity of papers and records.
Responds to queries/complaints by walk in members.
Disseminates information.
Returns defective/ineligible loan and claims applications.
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Prepares reports on loans and claims applications received.
Receives/sorts/compiles and logs applications based on nature of application.
Numbers/dates applications based on Sections concerned and transmit to
respective units.
Controls issuance of checks released by posting data on record books.
Issues Order of Payments to those paying directly or with loan deficiency.
Receives/sorts incoming mails.
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Education
University of Sto. Tomas/ B.S. Hotel and Restaurant Management
June 1992 - March 1996, Espana, Manila
Espiritu Santo Parochial School / Secondary Education
June 1988 - March 1992. Rizal Avenue, Manila
Espiritu Santo Parochial School / Primary Education
June 1981 - March 1988. Rizal Avenue, Manila
