Carolyne Muthoni Kairu

Carolyne Muthoni Kairu P.O Box 13585 -20100 Nakuru, Kenya --Objective Highly skilled virtual assistant with experience providing comprehensive administrative support to clients. Proficient in managing tasks, organizing schedules, and delivering exceptional customer service. Seeking a challenging virtual assistant position to utilize my strong communication skills, attention to detail, and ability to handle multiple projects simultaneously. Skills and Abilities  Proficient skills in Microsoft Office  Familiar with project management tools, such as Trello and Asana  Calendar management  Email management  Excellent customer care services  Effective written and verbal communication skills  Problem-solving skills  Active listening skills  Office Administration Work Experience December 2022-March 2023 Worked as a Customer Care Representative at Naivas supermarket. My duties included:  Providing assistance and support to customers  Handling customer complaints  Resolving customer concerns  Recording customer interactions  Upselling and cross-selling  Managing both incoming and outgoing calls  Proficiency in using CRM software January 2017-January 2018 Worked as a Salesperson at Equity Bank. My duties were:  Selling bank products and services  Field Data Collection Education Jomo Kenyatta University of Agriculture and Technology Bachelor of Science (BS), Applied Biology Languages  English  Swahili