Casey Pruiksma

CASEY PRUIKSMA 150 Chumley Rd Woodruff, SC 29388 -- SUMMARY OF SKILLS  Over 10 years’ experience in customer service and administrative support: managing customer inquiries, collaborating to quickly resolve complex issues, organizing offices for efficiency, handling sensitive issues with a high level of confidentiality.  Proficient in quality control practices, exceptional ability to identify errors and resolve issues.  Excellent communication skills with ability to interact professionally with all levels of staff.  Adept with Accounting, specifically Accounts Payable and Invoicing.  Team player that will go the extra mile to get the job done.  Meticulous attention to detail and keen organization skills.  Extensive knowledge of computer applications and office technology including: Microsoft Word, Excel, Access, Outlook & Powerpoint; quality control tools and printer/fax/copier hardware. EXPERIENCE Purchasing Manager/HR Assistant July 2015 – June 2017 Coronado Stone Products, Simpsonville, SC  Prepared purchase orders and forwarded to suppliers. Obtained purchased items, compared and verified correct goods. Provided purchasing planning and control information by collecting, analyzing, and summarizing data and trends. Monitored shipments to ensure that goods came in on time; in the event of problems, traced shipments and followed up on undelivered goods. Researched parts for various machines. Researched and evaluated suppliers based on price, quality, selection, service, support, availability, reliability, production and distribution capabilities and the supplier's reputation and history. Created and maintained monthly and yearly spreadsheets on all items purchased throughout office and manufacturing warehouse. Conducted orientation for new employees; reviewed all documents to ensure accurate processing. Organized and maintained new employees hiring information. Evaluated sales orders for pricing accuracy, invoiced orders and sent copies to appropriate clients. Entered payable Invoices into Syspro for timely payment, contacted vendors as needed to retrieve invoices for payment. Operated multi-line phone system. Greeted and assisted customers/visitors to proper departments. Quality Assurance Analyst August 2012 – July 2015 AFS Vista, LLC, Mauldin, SC  Identified and categorized problems within the auditing system, diagnosed potential issues and determined resolution. Ran multiple payment processes on a daily basis and effectively handled all errors within the system. Communicated status requests of invoices with third party carriers, provided information regarding likely errors on invoices and multiple data files. Created and maintained the Data Entry Error Log, ensured all Quality Check Errors had been monitored and all possible invoices approved, notified Data Entry of errors and correction of same. Transcribed minutes from weekly and monthly team meetings. Provided correspondence between Customer Service and Rates Team pertaining to addition of beneficial Business Rules for Data Entry. Kennel/Grooming Assistant July 2010 – July 2012 Lindley’s Kennel, Piedmont, SC  Supervised the check-in and out of customers. Handled monetary transactions and distribution of medications. Assisted with walking, bathing and grooming dogs, cleaning kennels and cat cages as well as feeding/watering dogs and cats as their schedules demanded. Organized all incoming reservations. Offered positive and outstanding kenneling experience for owners and animals alike. Sales Associate/Head Cashier August 2008 – July 2010 Party City, Greenville, SC  Delivered exceptional customer service through personal contact with customers and sales associates. Processed balloon orders. Assisted in receiving and stocking of merchandise. Staged and assisted in merchandizing procedures for the sales floor. Operation of computerized registers to complete sales & return transactions. Trained and supervised new employees for accuracy and delegated tasks as needed. Maintained the cleanliness of registers, balloon counter and store throughout day and after closing. Provided customers with upbeat and knowledgeable shopping experience. EDUCATION Clemson University, Aug 2008-Aug 2010 Progression towards Bachelors in Equine Business Yavapai College, Aug 2007-May 2008 Business courses St. Andrew’s Presbyterian College, Aug 2006-May 2007 Equine Business courses