Catherine Francisco Ceron

Catherine Francisco Ceron Sales Representative (- |-| 34 years old | Pasig City, Luzon Previous: Fedex Inside Sales Account Executive Federal Express. Education: Pamantasan ng Lungsod ng Maynila Bachelor in Mass Communication,- JOB OBJECTIVE: To obtain a position that will enable me to use my strong organizational skills, educational background and ability to work well with other people. WORK EXPERIENCE: September 2014 – November 2017 Sales Representative Chronos Strategies * Cold calling to doctor’s office to follow up on prescriptions and medical references. * Listening to patients requirements and presenting medical product appropriately. * Maintaining and developing relationships with existing patients via telephone calls. * Answered patient’s questions regarding medical products, insurances and availability. * Sold medical back braces to patients to eliminate their back pain. * Maintaining good relationship of the patients and the company. * Emphasized product features based on analysis of patients’ needs. * Managed and recorded all leads from outbound telephone record * Maintained friendly and professional patient’s interactions at all times. February 2014 – September 2014 Inside Sales Account Executive Federal Express * Managed shipment schedules to maximize productivity and cut costs. * Using contacts to generate new business * Prioritized daily workflows, including all inbound calls, quotes and sales-related inquiries. * Answered customers' questions regarding products, prices and availability. * Maintaining good relationship of the clients and the company. * Emphasized product features based on analysis of customers' needs. * Managed and recorded all leads from outbound telephone marketing. * Set up new accounts, established customer credit, and set up payment methods. * Maintained friendly and professional customer interactions at all times. October 2012 – January 2014 Lead Generation Specialist Vocus * Managing portfolio of account * Using contacts to generate new business * Delivering presentations * Maintaining good relationship of the clients and the company. * Developed reputation as an efficient software provider with high levels of accuracy. * Effectively communicated with and supported sales, marketing and administrative teams on a daily basis. * Answered product questions with up-to-date knowledge of sales and store promotions. * Provided an elevated customer experience to generate a loyal client. June 2010 – October 2012 Inbound Sales Representative VXI GLOBAL SOLUTIONS * Listening to customer requirements and presenting product appropriately. * Maintaining and developing relationships with existing customers via telephone calls. * Cold calling to sell cable, internet and phone connection with potential customers. * Responding to incoming phone enquiries. * Negotiating on price, costs and specifications with buyers. * Challenging any objection with a view to getting the customer to buy and discussing special promotions. July 2007 – January 2008 Reservation/ Ticketing Officer United Airlines IBM Daksh * Handled ticket sales for hotels, airlines and airports. * Greeted customers in a timely fashion, while quickly determining their needs. * Answers questions in response to inquiries about hotel reservation and flight details. * Prepares customer inquiries by studying flight details, hotel services and customer services processes. * Responds to customer inquiries by understanding question, gathering information and accomplishes customer service. * Supports marketing and promotional projects for ticketed events. * Responded to all customer inquiries thoroughly and professionally. May 2006 – July 2007 Telephone Sales Representative Junior Coach ICT Marketing Services * Sold credit card protection to prevent fraud and identity theft. * Greeted customers in a timely fashion, while quickly determining their needs. * Prepares customer inquiries by studying products, services and customer services processes. * Responds to customer inquiries by understanding question, gathering information and accomplishes customer service. * Helped and assisted Team Lead with team quality and performance. * Responded to all customer inquiries thoroughly and professionally. April 2004 – September 2005 Telephone Sales Representative Quality Sales Coordinator Telecenter Inc. * Scheduled dental appointments to potential customers * Sold electric and gas accounts to different clients. * Described product to customers and accurately explained details and care of merchandise. * Successfully acquired an average number of new customers per month. * Answered product questions with up-to-date knowledge of sales and promotions. * Listened to calls to ensure of their quality and effectivity. * Served as a bridge between customer and sales team for product and sales verification. ACHIEVEMENTS: Overall Top 8th Agent, DirecTV VXI Global Solutions Inc. December 2012 Junior Coach ICT Marketing Services Inc. 2006 Lead Agent Star Agent Most Promising Agent Telecenter Inc. 2004 SEMINARS & TRAININGS ATTENDED: National Certificate for Food and Beverages Pauline Joy Training Center Technical Education and Skills Development Authority July 2012 National Certificate for Commercial Cooking Asian College of Science and Technology Technical Education and Skills Development Authority May 2012 SKILLS: Advanced Basic Computer Skills, Time Management, Customer Management, Social Skills. Experience in travel industry, customer service and Sales Intermediate Communication Skills, Typing, Leadership And Management, Logistics Management Familiar with Global Distribution Systems (Apollo/ Galileo).