Catherine G. Bambalan

ABOUT CATHERINE G. BAMBALAN Virtual Bookkeeper PROFESSIONAL SKILLS Bookkeeping Admin Tasks Customer Service Support Technical Support Email Management Purchasing Microsoft Word Microsoft Excel Mailchimp Canva PERSONAL SKILLS Creative spirit Reliable and professional Organized Time management Team player Fast learner Detail-Oriented Problem-solving CONTACT P: - E:-E:- As a stay-at-home parent returning to the workforce. I seek a position in Customer Service to leverage my transferrable skills and relevant experience to contribute to a dynamic team. I am a Quick learner, result-oriented, and motivated. I am always energetic and eager to learn new skills, I recently graduate excited about leveraging my bookkeeping and financial skills to add up my niche. I have been a Customer Service Representative for more than 7 years and 9 years as Admin Assistant and Purchasing Officer. I am experienced; Admin Tasks, Bookkeeping, Sales, Customer and Technical Support, Email Handling, Purchasing, Order Tracking & Chat Support. IWORK EXPERIENCE Customer Service Specialist - WFH Chime | Teleperformance l June 8, 2022 - July 25, 2023 Responds to customer inquiries and complaints in a timely and professional manner. Provide customer service support for online banking and mobile banking. Technical Support Verizon Fios|Teletech l April 2016 - October 2017 Help customers to identify and resolve their issues over the phone, Help the customer how to navigate via GTA for them to be able to connect via wireless on their gadgets, email issue. Scheduling service technician on the customer premises, if needed. Technical Support Verizon HSI | Convergys | Februay 2015 - March 2016 Help customers to identify and resolve their issues over the phone, Help the customer how to navigate via GTA for them to be able to connect via wireless on their gadgets, email issue. Scheduling service technician on the customer premises, if needed Customer Service Representative Amazon| Convergys | August 2014 - Februay 2015 Assisting them with how to navigate the particular item on the Amazon website, Opens customer accounts by recording or updating account information. Educate the customer on how to track and return their packages. Customer Service Representative Virgin Media UK| Sykes | September 2010 - November 2013 EDUCATION Computer Business Programming STI Makati | 1993 - 1995 Upselling/bundle from their existing services to the new product launch. Goal setting and forecasting. Closing sales Admin Assistant & Purchasing Officer Fernandina 88 Condominium Corporation| March 1996 - Dec, 2006 Answering and directing phone calls to relevant staff. Scheduling meetings and appointments / Minutes of the Meeting Research potential vendors, compare and evaluate offers from suppliers, and Negotiate contracts and pricing. Track orders and ensure timely delivery. Review the quality of purchased products. Conducting daily banking activities, processing payments, Distributing and receiving payment for Monthly Association dues. Assist in the preparation of regularly scheduled reports. Develop and maintain a filing system.