Catherine Mariano

A dedicated professional with over 7 years work experience as Technical Support Representative and almost 2 years as Travel and Expense Auditor. Career driven, passionate in everything I do, systematic and result oriented.

SUMMARY OF QUALIFICATIONS

▪ Software knowledge: Literacy in computer operation and applications. Working knowledge in Windows and Mac Operating Systems, Microsoft Office, CRM Tools, Talisma NetAgent, Citrix, IBM Global Expense Reporting System, e-mail client and general desktop support issues. Familiarity in Articulate Studio ’13 software.

▪ Technical skills: Analytical problem solver able to employ all available resources to develop effective solutions. Proven ability to quickly learn and master new technologies.

▪ Communication skills: Can communicate effectively and proficiently in English both in oral or written language. Maintain an efficient and high-performing attitude while providing technical support services for business clients through email, chat and telephone calls.

▪ Adaptability: Able to multitask in a detail-oriented and fast-paced environment, while maintaining an emphasis on quality. Genuine team player committed to doing necessary task to achieve organizational success. Ability to work independently with minimum supervision.