Catherine Martirez

I worked as a Home-based E-mail CSR for an Ecommerce company and my role were to provide an extraordinary customer service to customer who inquire and purchase online, track their order, proces price adjustments and refunds as well as product return. I am knowledgeable in using the Zendesk and Shopify applications.

I'm former IT Analyst for 5 years and I've been a Technical Support for 4 years. I am knowledgeable when it comes to network, hardware software troubleshooting, applications, active directory, email configurations.