Catherine Milla van Graan

2019 Catherine Milla van Graan-https://www.linkedin.com/in/catherine-milla-van-/-- - Hi there! My name is Catherine. A bright, well-spoken, 24-year-old with a magnetic personality. I am dedicated to intellectual development and I want to inspire a love for learning in others. My main personality traits are creativity and compassion. With developed talents in writing, illustration, design, teaching, administration, and more. I have work experience in a diverse range of industries. I am fluent in multiple languages, well-travelled, hard-working and driven. I believe I can prove to be a valuable addition to your team. I have loads to offer and I am willing to learn and take initiative whenever an opportunity presents itself. Thank you for your kind consideration. Education WINDHOEK HIGH SCHOOL- Namibia Senior Secondary Certificate (HIGCSE) UNIVERSITY OF DEBRECEN 2016 - 2017 Basic Medical Course – partially completed UNIVERSITY OF SOUTH AFRICA- Currently enrolled as an Online, Part-Time Student Bachelor’s degree of Business Administration – BBA Completed: • Introduction to Marketing (Passed with Distinction) • Commercial Law IA (Passed with Distinction) • Economics IA (Passed with Distinction) • Economics IB (Passed) • Business Management (Passed with Distinction) • • • • • Business Management IB (Passed with Distinction) General Management (Passed with Distinction) Sustainability and Greed (Passed with Distinction) Business to Business Marketing (Passed) Public Relations (Passed with Distinction) ENTRUST TEFL TEACHING CERTIFICATE WITH DISTINCTION GRADE OF 97% Teacher Training College of Teachers of English as a Foreign Language 2018 Assessment Categories: Practical Knowledge: • Learner & Teacher Motivation • Examination & Test Creation • Language Analyses & Awareness • Outline & Objectives Creation • Language Skills: Productive and Receptive • Peer Teaching Practice Level 1 • Planning and Resources Development • Peer Teaching Practice Level 2 • Teaching Skills & Professionalism • Peer Teaching Practice Level 3 • Specialised Teaching Disciplines RESUME OF CM VAN GRAAN Experience Included: • Real School Teaching Practice • English Camp Management Page 1|5 2019 Skills COMPUTER SKILLS Highly proficient in WordPress, Adobe Photoshop, Illustrator and more, Microsoft Office, Search Engine Optimisation etc. Generally good with technology Experienced in creative writing, word processing, editing, report writing, publications design, copywriting, social media and digital marketing, compiling databases, spreadsheets and more. TIME MANAGEMENT AND COORDINATION I have exceptional organizational abilities and I am self-motivated and disciplined. I am always punctual and prepared and I make use of my developed problem-solving skills and leadership qualities in any professional environment. COMMUNICATION I am very well-spoken, with a great talent for writing, illustration and expression. I have the proven ability to communicate complicated information in a relatable, understandable way. I accommodate people of all ages well socially and I demonstrate empathy, patience and respect. EVENT PLANNING AND CAMPAIGN MANAGEMENT I own developed Project Management skills that have enabled me to plan and host several successful events as well as several marketing campaigns, promotional events and activations that have produced outstanding results. PUBLIC RELATIONS AND BUSINESS ETIQUETTE With my experience in the corporate environment, travelling and my diverse community accompanying my social nature, I have acquired vital skills to develop healthy, productive relationships with members of my professional- and personal environment. I have first-hand experienced regarding the importance of these relationships and individual social responsibility. ARTS I always incorporate this creativity into my professional environment. I play multiple instruments. I have experience in coaching choreography, yoga, singing and theatre. I am involved in many other art forms including photography, painting, sketching, cake decoration and more. I have hosted various workshops in some these disciplines for individuals between 6 and 18 years old. COUNSELLING, COMMUNITY DEVELOPMENT AND PUBLIC SPEAKING I have participated frequently in public speaking, seminars and debates. In the past I have been an active leader of many social groups including library committees, academic teams, HIV/AIDS and patient support groups, study aid groups, volunteer groups and more. Certifications ENTRUST TEFL CERTIFICATION THAI SCHOOL VOLUNTEER CERTIFICATION AU PAIR CERTIFICATION DRIVER’S LICENSE BASIC FIRST AID CERTIFICATION PAEDIATRIC FIRST AID CERTIFICATION ASTHMA AWARENESS CERTIFICATION CPR CERTIFICATION Experience DENTAL AND OFFICE ASSISTANT Dr. DM Burger Dental Practice, 2015 • • • • • • • • • Scheduling appointments and recording all information, procedures and requests. Entering procedure costs/history on patient records and accounts. Documented dental care services by charting in patient records. Providing information to patients and employees by answering questions and requests. Preparing treatment room for patient by following prescribed procedures and protocols. Preparing patient for treatment by welcoming, comforting, seating, and draping patient. Sterilizing and delivering instruments; positioning instruments for dentist's access; suctioning; materials. Providing diagnostic information - radiographic studies; pouring, trimming, and polishing study casts. Dealing with medical emergencies by maintaining CPR certification, emergency drug and oxygen supply, and emergency directory. Educating patients by giving oral hygiene, plaque control, and postoperative instructions. RESUME OF CM VAN GRAAN Page 2|5 2019 • • • • • • • Maintaining safe and clean environment by complying with procedures, rules, and regulations. Adhering to infection-control protocols. Maintaining dental supplies inventory, anticipating needed supplies; placing orders; verifying receipt of supplies. Conserving dental resources by using supplies as needed to accomplish job results. Dealing with medical aids and patients regarding outstanding and overdue accounts. Handling incoming calls and other communications. Helping organize and maintain common areas. Aiding with patient reception as needed. Maintaining office equipment as needed. Performing general office clerk duties and errands. BRAND AMBASSADOR AND PROMOTER Mammoth Promotions, 2016 • • • • • • • • • • • • • Working closely with marketing staff to conceptualize marketing campaigns and strategies based on brand mission, vision, and objectives. Educating customers, retailers, and distributors about the brand. Promoting brand awareness, loyalty and attracting new customers. Building rapport with customers and vendors. Maintaining a positive image of the brand at all times. Tracking customer preferences, metrics, and media campaigns. Representing the brand at product launches, events, and trade shows. Participating in trade shows as a spokesperson for the relative brand. Assisting in organizing marketing events. Tracking customers’ preferences and suggested advertising and positioning ideas Providing feedback reports to Marketing and Product departments regarding customers’ requests Tracking and reporting on competitors’ marketing activities Distributing product samples, brochures, flyers etc. to source new sales opportunities Setting up booths, activations or promotional stands and stocking products. PROMOTIONAL CAMPAIGN MANAGER Mammoth Events, 2017 • • • • • • • • Designing marketing campaigns, creating leads and acquiring customers for multiple brands. Working closely with the brand team. Managing all campaigns from beginning to end ensuring they meet the target objectives - delivered on time and within budget. Reporting campaign results, explaining variances and making recommendations. Recruiting, briefing and managing freelance staff to work on campaigns. Supervising the content created to ensure that brand identity is adhered to. Ensuring content created is accurate and error-free. Continuously assessing and reporting on the results of campaigns and implementing improvements where necessary. Managing the implementation, tracking and measurement of marketing campaigns. Organizing participation in trade shows and exhibitions. Designing Competitions and events surrounding campaigns. STUDENT LIAISON’S ADMINISTRATOR AND COUNSELLOR The Institute of Information Technology – IIT, 2017 • • • • • • • • • • • • • • • • • • • • Recruiting and supporting students to promote participation, aid efficient transitions. Provision of on-program support that promotes positive engagement and the achievement of key performance indicators. Providing appropriate intervention and support to students at risk of non-completion or achievement. Providing support to teaching staff in the achievement of outcomes for students. Liaising effectively with designated schools to promote the college and successful transitions from High School to Tertiary studies. Providing information and guidance about study options, career paths, life skills and more. Conducting effective evaluation of students for admission purposes. Providing information, personal support, liaison and advocacy for international students. Following up non-attending and non-achieving students, monitoring and support of high-risk students. Conducting induction and orientation of new students, as per Code requirements. Providing information on accommodation, setting up bank accounts, phone cards, medical services etc. Connecting students with community organizations, clubs, leisure groups and part-time employment opportunities. Developing and implementing monitoring system to identify of issues that may affect student’s ability to complete their qualification. Identifying trends and issues which arise for students and informed relevant staff. Organizing a variety of student events, excursions and informative activities and events. Developing and maintaining professional relationships with the wider educational/corporate community Demonstrating proactive and positive practices that supported student recruitment, completion, retention and success. Implementing knowledge and experience of diversity and related issues. Promoted sensitivity and tolerance amongst students. Demonstrating initiative and innovation, with a commitment to fulfilling duties to a high standard of quality and achievement. Proving commitment as a team member, with willingness to support and share ideas and resources with colleagues. RESUME OF CM VAN GRAAN Page 3|5 2019 MARKETING AND SALES EXECUTIVE The Institute of Information Technology – IIT, 2018 • • • • • • • • • • • • • • • • • • Achieving marketing and sales operational objectives - planning, implementing, and evaluating promotion programs Contributing information to strategic plans and reviews; identifying trends; determining system improvements; implementing change. Improving marketability and profitability by researching, identifying, and capitalizing on market opportunities Building long-term relationships with new and existing customers. Sustaining rapport with key account holders. Supervising marketing activity and ensuring alignment with the marketing strategy. Managing all the company’s social media accounts. Arranging attendance at relevant industry events and conferences. Creating and designing Marketing content. Copywriting and publication. Monitoring and reporting on competitor products, sales and marketing activities. Compiling databases of all clients and prospective clients. Following up with past customers and cross selling products. Following up on leads generated by other departments. Providing invoices and quotations Investigating and resolving queries from customers - providing support, information, and guidance Identifying product improvements or new products by remaining current on industry trends, market activities, and competitors. Organizing marketing events and product exhibitions. Attending trade exhibitions, conferences and meetings Establishing and maintaining relationships with industry influencers and strategic partners. Establishing and maintaining a consistent corporate/brand image throughout all product lines, promotional materials, and events. Preparing periodic marketing reports showing marketing activities, developments, plans and areas of proposed client base expansion VOLUNTEER TEACHING - OBSERVATION AND PRACTICE Entrust TEFL Program – 2018 • • • • • • • • • • Teaching Observation and practice on students of ESL Practicing acquired skills within real classroom settings. School practicum and observation. Transferring skills learnt in the TEFL classroom directly into a classroom. Engaged with learners and gained an authentic feel for what teaching in diverse settings entails. Provided the teaching practicum to underprivileged schools. Engaging in Informative activities and games with students. Presenting knowledge acquired and engaged students in the learning process. Practicing real teaching - class scheduling, Lesson planning, Lesson sequencing, classroom management and high-quality lessons. Applying acquired skills and building confidence to enter any classroom as a full-fledged ESL teacher. ENGLISH CAMP MANAGEMENT Entrust TEFL Program – 2018 • • • • • • • • • • • • Engaging students in a fun and constructive English camp. Encouraging students to practice some of their newly acquired English skills in a practical, casual environment Enhancing student involvement, fun and English production. Participation in the coordination and conduction of the camp. Engaging in Informative, fun, activities and games with students. Learning the skill of coordinating and delivering an English Camp Assuming responsibility and Improved creative and critical thinking skills. Making students feel less pressured in a relaxed environment, improving their willingness to take part throughout the camp. Improving development and English language skills of students through real life situations Giving students the opportunity to interact with their friends in an English environment. Creating a fun and interactive learning environment and relaxing atmosphere Offering engaging presentations and performances. ENGLISH, SCIENCE AND MATH KINDERGARTEN TEACHER Anuban Private School Phayao, Thailand – 2018 • • • • • • • Focusing primarily on conversational English, phonics and vocabulary development. Teaching a full course load, serving as an advisor, and satisfying extracurricular responsibilities as defined by administration. Planning, preparing, and teaching well developed lessons which enthuse and inspire students, and promoting enjoyment of learning. Effectively differentiating lessons to meet all students’ learning styles with an appreciation for students’ learning differences. Selecting and sequencing appropriate materials, resources, and approaches according to the course area and audience of learners. Assessing, tracking, and providing relevant and timely feedback on performance and progress. Writing reports with clear formative comments and targets on how to improve work, providing regular grades and feedback. RESUME OF CM VAN GRAAN Page 4|5 2019 • • • • • • • Maintaining current lesson plans, assessment data and attendance records using a defined system. Ensuring lessons are in line with planning and their respective objectives Providing feedback on materials, courses, and lessons to academic and other managers/colleagues as requested. Attending academic, departmental, and school meetings. Satisfying extracurricular commitments as defined semesterly and encouraging student participation. Supervising and accompanying students on excursions, as appropriate, ensuring their safety and welfare. Addressing and responding to student issues/emergencies as needed. ONLINE ENGLISH TEACHER/TUTOR Cambly Inc. and Cambly Kids Inc., Remote – 2019 • • • • • • • • • • Conducting lessons while facing the camera. Helping students improve their listening, speaking, reading and writing skills. Presenting lessons and attentively listening and answering students’ questions. Helping students develop independent study skills Teaching a full course load as defined by administration. Planning, preparing, and teaching well developed lessons Setting up schedules of classes. Managing working hours. Assessing, tracking, and providing relevant and timely feedback on performance and progress. Completing administrative tasks as defined and by set deadlines. Responding to student inquiries. Answering student questions related to language development, platform resources and more. Resolving technical and connectivity issues in a timely manner when they arise. Suggesting program or curriculum improvements to platform administrators Encouraging student participation and leading student discussions to keep them active and engaged in learning. Awards • • • • • Honours: Academics – Full National Colours, Culture – Half National Colours, Singing – Level 3 Drama- Level 2 Guitar – Level 3 Arts – Level 3 Affiliations • • • • • Former Window of Hope Member – HIV/AIDS awareness group SPCA Volunteer Former Library Committee Manager Baby-Haven Orphanage Volunteer Former Namibian ICT Alliance Member Languages • • • English – Fluent/Native Afrikaans – Fluent/ Native German - Advanced References Mammoth Promotions: Irina Mertens Rudd - Mammoth Events: Robert Mertens - https://www.facebook.com/mammotheventsnam/ https://www.instagram.com/mammoth_events/ Language Specialist and Translator: Lisa Slippers - Entrust TEFL: Elizabeth Benedict +66 - or +66 - www.entrustTEFL.com Windhoek High School: Mrs. A Jordaan - IIT: Lodewyk - https://www.cambly.com/en/student https://www.cambly.com/en/tutor www.somekindofsense.com THANK YOU FOR YOUR KIND CONSIDERATION RESUME OF CM VAN GRAAN Page 5|5