Cecille Perez

Cecille Perez Creative, resourceful and flexible. Able to adapt to changing priorities and maintain a positive attitude and strong work ethic. Aiming a position where I can utilize my skills and enhance it to help achieve corporate goals.  WORK EXPERIENCE                                                                                        TELSTRA INTERNATIONAL PHILPPINES, INC. Consultant June 2015 – June 2018 Answer inquiries from Small Business customers by email and phone. Provide information about the product offered, answer billing inquiries, process refund and payment, place order and handle complaints. Point of Contact for team’s attendance forecast. Upsell and coordinate with Sales team. Do outbound call to make sure customers doesn’t have any problem with the service or account. TELEPERFORMANCE. Customer Service Representative November 2013 – July 2015 Answer inquiries from Residential customers by email and phone. Provide information about the product offered, answer billing inquiries, process refund and payment, place order and handle complaints Assist trainees during training. PUMPKIN ENGLISH ESL Instructor July 2012 – January 2013 Teach ESL, TOEIC and Business English to Korean students online. Provide a nurturing and supportive learning environment that encourages student. Establish and maintain standards of student behaviour required to run an orderly and productive environment. Maintain complete and accurate records of student progress Manage allotted learning time to maximize student achievement. INTERCONTINENTAL HOTELS GROUP (SC RESERVATIONS, PHILIPPINES) Reporting and Special Projects Coordinator in Development July 2012 – February 2013 Coordinate activities, resources and information. Help prepare project proposals, timeframes, schedule and budget. Monitor and track project’s progress and handle any issues that arise. Communicate project status adequately to all participants. Audit sales done by Reservation agents. Account Manager October 2011- July 2012 Manage the accounts of the members. Help members book a hotel. Assist members if they want to cancel a reservation or request for a refund. 24/7 CUSTOMER PHILIPPINES Customer Service Representative January 2011 – October 2011 Answer inquiries from Residential customers by email and phone. Provide information about the product offered, answer billing inquiries, process refund and payment, place order and handle complaints. Coordinate with other department for other inquiries. EPERFORMAX CONTACT CENTERS, INC. Community Support Agent October 2008 – April 2010 Answer inquiries from sellers and buyers about the items they sell and buy online by email, chat and phone. Walk the sellers through on how to post their items online to be more visible to buyers. Assist buyers on how to choose trusted sellers and help them track the items they purchased. Help sellers and buyers who have trust and safety concerns. PJ LHUILLIER, INC. Vault Custodian May 2004 – August 2007 Responsible for pawned items and cash. In-charge if Branch Manager is on leave. Sell insurance. Appraise jewelries, mobile phones and appliances. EDUCATION UNIVERSITY OF SAN CARLOS Bachelor of Science in Business Administration, March 2004 TRAINING Virtual Assistant Boot camp REFERENCE 1. Mrs. Virlea Surigao RareJob Philippines Inc- 2. Ms. Arlyn Tobio SYKES Philippines-