CESAR MORA
WORK EXPERIENCE
Moravia, San José, CR-Empyra Inc.
April 2021 – Oct 2021
-
Cstomer
Success
Manager
Passport & US Visa up to
In charge of a list of 10 accounts, fixing technical issues, providing
date
assistance, training on how to use the apps, sharing updates and
LinkedIn Profile
supporting during live events.
Sales Executive
Prospecting and contacting clinets to offer the company services and
products, booking appointments and hosting demos and webinars to tell
them about the platforms and how they worked.
N3 Results
July 2020 – Dec 2020
Sales Executive (Microsoft Azure)
In charge of closing the sales process with customers in the Caribbean
region by meeting with IT managers, CXOs and decision makers
I helped our junior sales reps to identify leads, created reports to share
with management to find areas of opportunity.
Amazon
Dec 2018 – June 2020
Unigroup Worldwide Moving
May 2016 – Oct 2018
Paid Services Account Manager
Owned all facets of the account management process of medium to large
accounts developing strategic relationships. Responsible for accelerating
the sales growth, creating ways to identify new selection, merchandising
and operational improvement opportunities.
In charge of account, catalog and marketing campaigns optimization.
Tickets, case evaluation and escalations.
Responsible of coordinating among different teams to provide solutions
to our selling partners.
In charge of a 13 accounts portfolio, showing an average increase in GMS
of 18% YoY.
Move Coordinator – Sales Executive
Started as a move coordinator, in charge of all the logistics for moving
customers from one country to another. Assisting with customs
processes, coordinating agents and tasks to make sure cut dates were
met.
Promoted to the quoting team when the company moved that
department to Costa Rica. Set 2016 to Feb 2017.
In Feb 2017, the company decided to start with the ileads program. I was
promoted to take care of this program. In charge of internet and phone
leads (inbound). Positioning of the services, explaining inclusions,
exclusions, costs and time frames.
In charge of collecting rates from agents around the world to present
quotes to final customers.
Anixter Inc.
Jun 2012 – Jul 2014
Inside Sales Account Manager
In charge of accounts in Costa Rica, Guatemala, El Salvador, Nicaragua
and Panama.
Quoting via email, RFQ ́s and over the phone Follow up on shipments,
billing, returns and all freight forwarding process from US to every
destination in Central America
Bill of materials and stock management for big projects like Zollner,
Amazon etc
Experian CheetahMail
May 2011 – May 2012
Account Manager II
Marketing via email Database management and Reports
In charge of checking and correcting digital banners to be sent via email
with marketing campaigns to different segments in the US.
ICT - Sykes
May 2009 – Apr 2011
Cust Serv Rep – Sales Trainer
Started as a Cust Serv and sales agent.
Promoted as floor support and sales trainer
In charge of sale campaigns, prizes and recognition for agents
SKILLS
Passionate about sales, customer care and account management with +12
years of experience.
I am comfortable with technology and software, experience using
different CRMs, Windows, office suite, email, video conference and
others.
Fast learner, able to adapt to change, attention to details and able to
multitask.
EDUCATION
Universidad Politecnica Internacional
2018
Universidad De Costa Rica
2005
Instituto Nacional de Aprendizaje – INA
2005
Unidad Pedagogica Valle Azul
2002
CCNA Modules 1 to 4
Networking, Data Center, Tech Support
English Teaching Major
Conversational English
High School Diploma
LANGUAGES
English C1
Spanish Native
CESAR MORA
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