Chad Gutierrez
320 Oliver Lee Dr., Belleville IL 62223 |- |-
Summary
Emotionally intelligent leader and coach with 9+ years of IT management experience in diverse industries. Driven by
compassion, and innovation. Focused on helping organizations reach new levels of autonomy, collaboration,
employee engagement and realization of IT business value.
Education and Accomplishments
Bachelor’s Degree | Sept 2014 | American Military University
Major: Information Technology Management
Bachelor’s Degree | In progress (110/122) | American Military University
Major: .Net Web Development
Journey Man | Jan 2008 | Keesler AFB Technical School
Major: Computer Systems Operations
World Wide Technology
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Nominated for the NOVA Program for exemplifying leadership skills and qualities by senior management
Air Force:
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Promoted early through “Below the Zone” Program for exceptional conduct and work performance.
Volunteer:
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Volunteered at the Harvey Kornblum Jewish Food Pantry by cleaning, dating, stocking, and unloading the
donated produce and perishable food items.
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Participated in the Meals on Wheels program to hand deliver food to elderly and disabled persons
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Lead a group of airmen in a week-long building rehabilitation effort, painting 5 rooms in a government
education center
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Organized and cleaned donations received at the Airman’s Attic
Skills
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One on One Coaching
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Conflict Resolution
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Microsoft Project
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Strong Verbal and Written
Communication Skills
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Exchange Server
Administration
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SmartSheet
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Meeting Facilitation
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PowerShell
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Trello
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Ideation Facilitation
Productivity Coaching
Microsoft SQL Server
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Project Management
Agile Transformation
Product Ownership
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Resource Management
SharePoint Administration
Program Management
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Windows Server
Administration
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Agile Coaching
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Capacity Planning
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Virtual Team Management
IT Security
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Agile Metrics
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ServiceNow
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Chad Gutierrez
320 Oliver Lee Dr., Belleville IL 62223 |- |-
Work History
AGILE PROJECT MANAGER/PRODUCT OWNER | WORLD WIDE TECHNOLOGY | SEPTEMBER 2017 - PRESENT
· Lead the Business Process Innovation Technology Track as Program Manager for the Oracle Cloud Integration Platform
and Instance Provisioning Strategy.
· IT Facilities Program Manager and Product Owner for integration of IT conference room equipment and network
infrastructure for 40 new facilities.
· Cut IT resource costs by 4 million dollars annually and increased quality of IT product delivery through utilization of
continuous delivery practices and served as the liaison between IT and Corporate Properties teams.
· Utilized both traditional project management and agility to lead and coach IT team leadership and technical teams in the
execution of 50+ projects.
· Drove cross-functional success of internal development and infrastructure delivery with Kanban methodology for
companywide rebranding effort valued at 400 million dollars.
IT OPERATIONS AGILE COACH | WORLD WIDE TECHNOLOGY | JANUARY 2015 – SEPTEMBER 2017
· Trained IT Operations and Development Teams on Agile Methodologies through weekly coaching sessions for coaches.
· Assisted in facilitation of training sessions for new hires on basic Agile concepts and product team roles.
· Developed Agile mentorship program for the WWT Agile Community and helped to drive engagement and growth for
new and existing coaches within the company.
· Agile Coach for the Windows Applications and Linux Applications Teams, leading regular daily standups, planning,
grooming, and retrospectives.
· Drove the Agile transformation for IT Operations through mentorship and regular health checks with Agile Teams.
· Participated in the Agile Facilitation Pool by running retrospectives on an as needed basis for IT Application
Development and Operations Teams.
WINDOWS APPLICATIONS ADMINISTRATOR | WORLD WIDE TECHNOLOGY | FEBRUARY 2014 - SEPTEMBER 2017
· Mentor to Support Desk Technicians, providing regular monthly training sessions and gap analysis for enhanced
customer service deliver and professional growth.
· Automated non-value add work to minimize time spent on support through PowerShell.
· Provided on-call and after-hour support for production environments on a rotation basis.
SHAREPOINT ADMINISTRATOR | TKC COMMUNICATIONS | OCTOBER 2012 - JANUARY 2014
· Designed and configured SharePoint architecture and configuration with Microsoft recommended best practices.
· Monitored performance and resolved health and performance issues in the SharePoint environments.
· Worked with network storage engineers to ensure storage, backup, and disaster recovery processes are in place, tested,
and functioning within guidelines.
· Assisted in maintaining SharePoint governance plans and procedures for compliance to USAF policy.
SYSTEMS ENGINEER | TKC COMMUNICATIONS | JANUARY 2012 - OCTOBER 2012
· Conducted the migrations of 9,830 users, computers, groups, and security groups utilizing the Quest migration tool in
Active Directory.
· Coordinated migration schedules with Air Force Network Control Centers and ensured a successful transition to a
centralized domain structure.
· Utilized the Quest Migration Suite of tools to migrate users, computers, and mailboxes.
NETWORK SPECIALIST | NEWBERRY GROUP | OCTOBER 2011 - JANUARY 2012
· Monitored, maintained, and upgraded physical and logical data connections for on-site and off-site Department of
Defense systems and circuits.
· Work with network maintenance, network installation, server team, storage team, IA security operations of new
hardware, applications and services in accordance with DIIG and IA polices.
· Coordinated with subscribers, lateral agencies, and headquarters to schedule down-time, isolate faults, restore services,
and inform of any critical status changes.
CYBER SYSTEMS OPERATOR | UNITED STATES AIR FORCE | JANUARY 2008 - SEPTEMBER 2011
· Installed, administered, and configured hardware and software for 69 enterprise web/database servers totaling $1
million.
· Deployed and maintained 1,000+ unique web applications and 180 databases servicing 100,000 users across the
Department of Defense
· Provided operational capability status reports to USAF Command 24x7.
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