Chanchala Santosh

Chanchala Santosh Mobile:- * Email:- Location: Chennai, India Professional Summary: HR Generalist with successful track record overseeing Talent Acquisition, Training, Talent Management, HR Transition and Client Relationship Management Skills: HR Onboarding and Induction Training Needs Contact HR Case Management (Peoplesoft)Talent Acquisition Employee Relationship ManagementEDM HR Policies Work History: Equitas Small Finance Bank, Assistant Manager –HR Jan 2017- , Chennai Facilitate first level contact through Online Case Management and convey resolutions to internal employee issues. Empathise, Prioritise and properly escalate unresolved queries to the next level of support among different Operational Functions. Act as a SME for On boarding, Full and Final settlement, ESOP ,and Employee Benefits related to conveyance related issues and Track, route and redirect problems to correct resources Identify Individual employee need for training and skill development Follow up with employees, provide feedback and see problems through to resolution Engage in excellent customer service skills and exceed employees’ expectations. Recommend procedure modifications and process improvements to the Shared Services support Team. Preserve, educate and create awareness of the Help desk procedures, and services Act as a Liaison between the employees and HR Shared services for employees, Managers, HRBP. American International School, Student Facilitator Oct 2008- May 2013, Chennai Orientation and Training of courses offered during a quarterly term Design and prepare training aids and materials. Proven ability to complete full training cycle(assess needs, plan, develop, coordinate, monitor and evaluate) Hands on case study and one- one interaction with members of the group and provide feedback on the training effectiveness. Coordinate facility set-up for programs, activities, and meetings Provide train-the trainer sessions for internal subject matters. Provide support for the programs, activities, and services sponsored and serve as Facilitator Hewlett Packard, Senior HR Executive AUG 2005-APR 2008, Chennai Transitioned UK HP payroll employees HR related activities to global Business Process Outsourcing based out of Chennai India Instrumental in preparation of SOP, assigning of employee queries through Contact HR Case Management to members in the Team . Developed Kaizens for HR related process improvements and coordinated quality improvement initiatives in developing solutions to increase efficiency and also Identified areas where processes could be standardized across countries; Updated employee indicative data (i.e. new hires, requisitions, terminations, leave status, etc.); extracts reports when requested Accountable for streamlining Background Verification Process, Provided letters of Reference/Mortgage Letter/Statement of Earnings/Job Change Letter/Change in Benefits Letter/Location Change Letter/Change in working hours Letter. Liaised with the country payroll or 3rd party service providers to effectively communicate and implemented the necessary benefit changes. Ensured quality management of employee data in PeopleSoft HRMS databases, ensuring that HR data is current and complete, and updated data in management tools and documentation. Administered change in Benefits for all eligible employees, Bonus payments, Implement changes in Salary components of mainstream and Sales employees. Responsible for effective handling of filing of records for all employees maintaining data privacy as a part of HR policy at HP Veolia Environment, HR OFFICER, May 2003-July 2005, Chennai Anchoring induction, employee Joining formalities, Orientation, on boarding formalities, payroll, Statutory, Compliance & Exit Formalities Responsible for Resume Management System for the entire organization and job mapping Update Employee records database management. Responsible for maintaining Weekly & Monthly reports Career Commencement: World Vision India, HR Trainee, Sept 2002-Apr 2003 Chennai Education Masters in Business Administration (Operations, Production Management, Marketing, Organizational Behaviour),University of Madras 2002. Bachelors in Science Stella Maris (Zoology, Food Science Technology, Biotechnology), University of Madras 2000.