Chandan Bora

CHANDAN BORA A1, III Block, 7th Heaven Apt, Saukuchi, Near Indira Gandhi National Stadium, Guwahati – 781 040 Contact: - E-mail:-Career Overview: Over 12 years of experience in the Customer Service and Marketing Industry. Business Development, Imparting Trainings, Marketing & Team Management. A keen planner & strategist with track record of achieving Target, Profit & Business Growth objectives within start-up and highly competitive, rapid change environments. Proficiency in devising strategies to streamline operations; organize events and function; augment visibility & customer preference across the career span. R L Marketing (Sales Manager). Present. Job Profile: Providing mementos and awards to Schools, Colleges and Corporate Organizations, some of the top clients being DALMIA, TOPCEM, GNRC Hospitals, Delhi Public School, Assam Tourism Development Corporation, Assam Tribune. Responsible for managing end to end relationship for a portfolio of business with clients and develop business at the same time. Drive Client Revenue through Sales and Implementation of Value Added Tools. Ensure All Sla Requirements Are Met And Remedial Action Taken If Required And Establish A Framework To Manage Client Expectations. Catering to National Market and supporting the local market on their accounts and support function. Meet Compliance Requirements By Maintaining Current Signed Contracts That Includes Sla, Pricing And Product Commitments Responsible for client retention or no loss of accounts Maruti Suzuki , NEXA – Relationship Manager – Jan 2016 to Oct 2016 Job Profile: Catering to domestic India market and dealing with Class I cars from Maruti Suzuki. airlines. Selling of Premium Cars and Accessories to customers with an experience to be remembered. Achieving sales target as part of the Goal plan. Supporting car buyers on after sales services. Maintaining client relationship by providing them essential information concerning the make model and engine of the available cars. Responsible for maintaining the daily MIS Tracker to ensure the quality and the productivity parameters are maintained and selling of Cars and Accessories. Ensuring the optimum client service by proactively working on customer requests and there by maintaining excellent relations. Working on the project of Premium cards membership. Hermes I Tickets Pvt. Ltd. – Area Sales Manager – May 2014 to Dec 2015 Job Profile: Working on various inquiries, taking calls and making sales of the software product for the clients zonally, booking of hotels, cars and packages through our software portal.. Making reservations with major flights on groups with LCC Airlines. Worked and handled a team all over the North East and drove them towards sales and support in achieving their goals and targets Training and development of the team in various parts of the region. Interglobe Technology quotient Pvt. Ltd., Guwahati- Relationship Manager - May’08 to May 2014 Job Profile: Marketing and Business Development in the North East market. Deal with corporate clients like Vodafone, Airtel, etc. Training on GDS (Galileo) for agency staff in house and on site at the Travel agencies. Installing in house accounting software based on MS SQL Server with training and support. Support in sales and support on GDS Galileo to Travel Agencies all over North East India. American Express India Pvt. Ltd. Gurgaon – Travel Consultant –Oct ‘04 to May ‘ 08. Email query reverts from Clients like Dowcorning, Kone, etc. from the EMEA region. Checking booking itineraries in a GDS SABRE and sending them back to passengers to get a go ahead for the booking. Issuing tickets and sending confirmation. Training on new staff on GDS (SABRE). Making Client File for new Companies and passengers included. Arranging travel for American Express Corporate Clients. Projects undertaken while working with Interglobe Technology. Company From/To Project title Interglobe Technlogy Quotient Pvt Ltd. Aug 2008 Galileo Fee Manager ( Build up with XML) Company From/To Project Title-Invoicing Interglobe Technlogy Quotient Pvt Ltd. June 2011 Customer Focused Selling Hotel Experience Worked with Citizen Hotel , Mumbai in Food & Beverage amd Food Production. Worked with Peerless INN, Kolkata in Food & Beverage services. Computer Proficiency: Worked with Computer Support and Systems, Shillong where had assembled desktops, did networking and sales and services of computers and other peripherals MS Word, Excel, Powerpoint, Outlook and Windows, Programming in C and also have worked on database FOXPRO. MSSQL server on an accounting software. Extra-Curricular Activities / Achievements Was a part of a music rock band, playing bass guitar. Personal Details: Father’s name        : Mr. P. C Bora. Date of Birth         : 2nd May, 1983. Hobbies                 : Playing the guitar and cooking. Languages Known : English, Hindi, Khasi, Assamese, Bengali and Nagamese. Nationality           : Indian .