Chandra Prakash Borana

EXPERIENCE Auggmento [Customer Success Manager] – (February 2020 – Present*) • • • • CHANDRA PRAKASH BORANA Email:-। Virtual Konnect [Customer Account Manager] - (January-2017 – December-2019) • • - Skype: live:cp_borana Objective To be a part of company that indulges professional growth which provides challenging and rewarding career while allowing me to utilise my knowledge and skills. Strengths       An aptitude towards learning and adapting quickly. Converting innovative ideas to design. Good communication skills written and verbal. Goal oriented, assertive, imaginative and responsible. Good computer skills (MS Excel, DOC). Typing speed of about 45 WPM. Hobbies Cricket, Travelling, Driving Won medals at district & state level Powerlifting and Strengthlifting competitions, represented Rajasthan two times at National Powerlifting Competition. Build and maintain strong, long-lasting customer relationships Partner with customers to understand their business needs and objectives. Manage strategic partnerships. Business Development - cultivating partnerships/other business connections, recognizing new business opportunities. • • • • Deliver client care answers for the operations team and release their maximum capacity. Make utilization of the technical skills and information to give brief goals to client questions over talk/chat and email and help them in the most ideal manner. Provide online visit backing and handle escalations. Receive and review feedback from customers and follow up to ensure customer satisfaction. Technical quality check and workflow management. Ensuring implementation of service standards. Worked as Operations Executive with Vodafone (UK process), Ahmedabad (February-2015 to September-2016)  Online sales chat for residential UK customers.  Online sales chat for business UK customers.  Quality analyst for sales chats and process parameters.  Sales mapping and reports through process-centric CRM software.  Understanding and implementing new product launches and distributing the same through the team. Worked for Panoptic Analytics (Udaipur) as Team Leader and Process Manager (March-2014 to December-2014)  Understanding, communicating and reviewing performance parameters defined for the group.  Ensuring that these are aligned to business goals and delivered.  Data mining and analysis for various clients worldwide.  Work flow management.  Team performance and improvement plans.  Content writing and feeding for various KPO related projects.  Performance plans and training. Worked as Operations Executive at Effective Global Services, Gandhinagar (September-2012 to January-2014)  Online chat support to the customers for a reputed US client (Time Warner Cable & Verizon).  Managing business chat sales support.  Enhancing customer experience through e-mail and chat/call for various Fortune 500 client company.  Pool leader for on-floor support for the sales and customer service team.  Performance analysis and team feedback to meet monthly goals. EDUCATION B.Tech. | 60.40% |-th | 60.60% |-th | 79.40% |-