Charisse Angelica D Samonte

I am a passionate and driven individual with leadership and excellent interpersonal skills, stemming from over 12 years of experience in the BPO Industry as a Team Leader. I have handled customer support teams from both Voice and Email campaigns, managed day-to-day operations, performance and agent productivity. I was also responsible for mentoring and coaching to ensure the team meets program goals and targets.

Effective communication and collaboration with people from across all levels of the organization is one of my key strengths.

I believe that with continuous learning, one will continue to grow and become a better version of one's self. That is why I invest to upgrade and learn new skills through online courses, reading more, attending webinars and training sessions. From Customer Service and now, I am also working as Social Media Manager, focused on Instagram Marketing for e-commerce, coaches and startups.