Charisse Bautista

CHARISSE J. BAUTISTA 296 Quirino St. Brgy. Sto. Cristo Angeles City -- CAREER OBJECTIVE To obtain a position in a company that will utilize my education, expand my knowledge and provide opportunities for personal and professional growth. SKILLS Excellent public relation, planning and organizing skills. Verbally communicate in English. Computer literate with proficiency in the use of MS Word, Excel, PowerPoint, Access, Knowledge on Dropbox, Mail chimp, TeamViewer, Hangouts, Google Drive, Google documents, slides and sheets, Wordpress Used Salesforce, PODIO, MRIS, Zillow, Vulcan7, Five9, LJS store, AppFolio, SOC, Shopify, Canva, Smore, Infusion Soft, Gorgias, Pushover, Pruvit Pulse, Trello, Teamviewer, Authentisign, LJS Store, Five 9, Circle Pix, Vulcan 7, Calendly Handled Multimedia accounts, like Hootsuite, Facebook, LinkedIn, Twitter, Tweepi, Pinterest, Instagram Can work with a minimum supervision, under time pressure and deadlines. WORKING EXPERIENCE Executive Virtual Assistant 12/2016-07/2017 Email management Updating sales report using google sheet Updating promoted members Setting up Shopify Online research – SEO companies One Stop Shop CRM Creating graphics and newsletters Managing LinkedIn Creating future LinkedIn task Scraping contacts Creating contract and proposal Creating event details, wrap ups and galleries Real Estate Company Executive Virtual Assistant 08/2016-02/2017 Email Filtering and Handling Updating PODIO system Lead Generation Downloading and uploading filed in Dropbox and google drive Entering Listing in Keystone Getting Comparable, Listing and analyzation in MRIS Doing Agent Recruitment Campaign Updating articles in Zillow, Craigslist, Facebook, Twitter and Instagram Everyday Bigger pockets Navigation Creating contracts for Buyers and Sellers Ordering photos for property Ordering post for property Uploading contacts in Vulcan7 and Five9 Creating keysteps for process Transcribing videos Virtual Assistant 04/2016-12/2016 Tracking expenses using Excel Checking book reviews Uploading books in Createspace Internet Research Email Management Searching authors in Amazon Real Estate Company Executive Virtual Assistant 05/2016 – 08/2016 Managing email about rental inquires Chat support Creating email templates Searching properties on different real estate website Managing CRM Online research Inquiries auditing Bostonwest Real Estate Virtual Assistant 05/2015 - 08/2016 Email filtering and handling Downloading and uploading filed in Dropbox and google drive Data Entry in Salesforce Managing FB pages and website Qualifying buyers and sellers of houses Managing inbound and outbound calls IQOR (Sprint) Senior Agent 07/2014 - 01/2015 Receiving Inbound and doing outbound calls Providing Customer Service Giving out product information, promotions and discount Troubleshooting device and service issue. Selling new model of devices Assisting clients about their inquiries Processing payment and helping them with their disputes Updating Database Supporting Agents and Junior Agents Omnitech Customer Focus Supervisor 03/2014 - 06/2014 Manage by walking around. Be visible to answer questions. Take calls that your agents can't handle and be available when an agent appears to need assistance. Monitor queue and track inbound calls. Keep agents aware of inbound calls, calls waiting, abandonment rate, etc. Motivate and encourage agents through positive communication and feedback Review the past week's events, including statistics, results and industry news. Disseminate new product information to the agents. Discuss a sales theme or point-of-interest topic for the agents. Introduce new staff members. Present commendations and awards. Communicate company information. Answer questions and comments. Provide agents with a glimpse of future weeks. Customer Service Representative Startek ( T-Mobile) 07/2013 - 02/2014 Receiving Inbound and doing outbound calls Handle Complaints Promote Product and Services Troubleshoot Technical Difficulties Oversee Billing and Payments Data Info Core Bldg. (Belkin) Telemarketing Representative 11/2011 - 06/2013 Identifies prospects by reading telephone and zip code directories and other prepared listings. Calls prospective customers by operating telephone equipment, automatic dialing systems, and other telecommunications technologies. Influences customers to buy services and merchandise by following a prepared sales talk to give service and product information and price quotations. Completes orders by recording names, addresses, and purchases; referring orders for filling. Keeps equipment operational by following manufacturer's instructions and established procedures. Secures information by completing data base backups. Maintains safe and clean working environment by complying with procedures, rules, and regulations. Maintains operations by following policies and procedures; reporting needed changes. Contributes to team effort by accomplishing related results as needed. IQOR (J.P. Morgan Chase Bank) Customer Support Adviser 05/2009 - 10/2011 Providing Billing Support, like Dispute Issue, Fraudulent, Bill Request and Finance Charge Collection Support for overdue payment, missing payments and processing payments over the phone Activating new credit card user Making outbound and taking inbound calls Promote Product and Services Proving Payment Options or Payment Plan Student Aide Holy Angel University - SEMINARS/TRAININGS Pre – EmploymentFeb. 11, 2009Holy Angel University Customer ServiceNov. 3, 2008Holy Angel University Employee – RelationSept. 17, 2008Holy Angel University EDUCATIONAL BACKGROUND Tertiary Bachelor of Science in Business Administration Major in Accounting Holy Angel University- Critical course work included the following: Fundamentals Accounting Partnership and Corporation Accounting Financial Accounting Cost Accounting Advance Accounting Management Accounting and Audit Theory Secondary Holy Angel University- Systems Plus Computer College-