Charlaine

I've been in the call center industry for 3 years and 7 months. I've handled healthcare account in providers services department for the entirety of my experience as a customer service advocate. After 2 years of my service as a customer service representative, I was promoted as a Communications Trainer Intern where I teach new employees on how to handle calls professionally and with quality. In the healthcare services industry (provider services department), I have a demonstrated track record of resolving complicated challenges and creating great relationships with clients. I have excellent problem-solving skills, highly adaptable, and well-versed in CRM systems and ticketing platforms. My communication skills are top-notch, both written and verbal. I prioritize building long-term relationships with clients and strive to improve the customer experience.

I have a can-do mindset in every situation and I always want to get things done.