Charlene Aira Deanne E. Gomez

For the past five years of my working experience online. ​I am applying for this position because I’m an excellent fit for the job.

I'll take care of all the tasks that you just don't have time for.

• I will take my time to get to know you and your business. I’m always available if you need support.

• I have extensive experience in handling a multitude of business tasks.

• I am quick to learn new systems and processes.

• I will be in touch regularly to provide updates on tasks.

SHOPIFY

► Create, process, and track order details, cancellations, and returns/exchanges.

► Assist with tracking orders and communicate with the relevant teams to ensure orders are delivered on time

► Product Listing

► Communicating with the Chinese Suppliers

CUSTOMER SERVICE - Email, Chat, Facebook Business Suite, Live Chat

► Social Media Moderator (Replying to Comments/Messengers)

► Take care of all customer inquiries/concerns - presales, post-sales, complaints, returns, refunds, cancellations, shipping issues, and more.

► Provide customer support through Email (Outlook and Gmail), Zendesk, Shopify Live Chat, Facebook and Instagram Messaging, Shopee, Lazada, and other ticketing platforms.

DATA ENTRY / LEAD GENERATION

► Collecting Valid Emails

► List Building using LinkedIn

► I am using Hunter.Io, Snovio, LinkedIn Sales Navigator, and Full Contact Chrome Extension.

Graphic Design / Editing Image

► Basic Graphic Design, editing videos and images.